Pay a vehicle infringement

There are several ways to pay a vehicle infringement.

Online: pay online with your credit or debit card
By phone: call with your credit or debit card details
In person: come into one of our customer service centres with cash, credit or debit card
Internet banking: pay via internet banking.

Please click on the related payment option tab below for details and links for that payment method.

Online

Step 1.Have your card ready

Pay using a credit or debit card (Visa and Mastercard only). No fees or surcharges apply for online credit card payments.

Step 2.You'll need your notice number

The number appears at the top of your infringement notice or parking ticket.

Step 3.Pay online

Click "Pay Now" to be redirected to our secure online payments website.

By using our payment website, you are agreeing to our Online Service Terms and Conditions.

Pay Now

On the payments website:

Enter the Notice number into the payment code field
Click the magnifying glass icon or press Enter. Your infringement and the fee will appear
To add another infringement, repeat the step with the next Notice number
Continue until all infringements are added
Click Next
Enter your email address to receive a receipt
Enter your card details to complete the payment.

You'll receive a payment receipt by email once the transaction is complete.

By phone

Call us with your details to make a Visa and Mastercard payment via our Contact Centre.

You will need your notice number, which appears at the top of the infringement notice or parking ticket.

Phone: 09 430 4200

Freephone: 0800 932 463

A receipt can be issued upon request.

In-person

Come into one of our customer service centres to pay by cash, Eftpos, Visa or Mastercard.

You will need to bring your infringement notice or parking ticket in with you.

Te Iwitahi (civic centre)
9 Rust Avenue, Whangārei
Hours: Monday to Friday – 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre
9 Takutai Place, Ruakākā
Hours: Monday to Friday – 8:30am to 4:00pm
Closed public holidays

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

A receipt can be issued upon request.

Internet banking

Step 1.Gather ticket or notice

Make sure you have your parking ticket or infringement notice ready as you will need the ticket or notice number.

Step 2.Visit your online bank

You can pay your ticket or infringement using your internet banking.

Step 3.Enter payment options

We are listed as a bill payee with your bank.

Search for "Whangarei District" in your bank's payee list
Select "Whangarei District Council - Parking"
Pay the amount listed on the parking ticket or infringement notice.

Bank account number: 12-3115-0040516-002

Please use the correct code and reference so we can match your payment.

Payment type	Code	Reference
Parking	Notice number	Vehicle registration number

Enquiries

Use our online form to enquire or dispute a vehicle infringement.

You will need the infringement number and car registration number.

Enquire or dispute online