Connect to the Council sewer network

Wastewater network capacity

We are carefully managing the capacity of our wastewater network in Ruakākā and parts of Whangārei Heads. Before applying for a Resource Consent or Building Consent, please contact us to find out whether your project may be impacted.

Submit an online customer request

To connect to Council's sewer (wastewater) network, you must first contact us to check if your property can connect to the network and to get written confirmation.

Enquire online 

If a connection (stub connection) already exists from the Council main to the point of discharge (typically the property boundary), then building consent approval will be required to connect to the point of discharge.

If no connection exists then a Public Utility application must be made and approval given before you are allowed to connect.

The stormwater network is separate from the sewer network.

For information on how to locate your sewer network (e.g. pipes), please follow the link below:

Locate your water, sewer and stormwater pipes

Apply to connect to Council's sewer network

By email

Step 1.Check your property

Before any work is started on-site, please contact us to confirm that your property is in an area that has access to Council's sewer system, that a connection point exists to the property boundary and the system has enough capacity.

Phone: 09 430 4200

Online: Enquire online

For most properties, a connection point would have been laid to each section when Council's sewer system was built.

Step 2.Apply for a sewer connection

There might not be a sewer connection on your property. In that case, a Public Utility Service Connection / Disconnection application form must be completed and submitted to us.

Public Utility Connection / Disconnection Application(PDF, 2MB)

All public utility connection applications for sewer are assessed for Development Contributions.

If your new connection is to be a Pressure Sewer System vested to Council, please also complete the form below:

Agreement for provision of pressure sewer connection(PDF, 56KB)

Step 3.Select and engage a licensed contractor

We recommend that you agree the price and availability with the Licensed Contractor prior to making the application. The contractor needs to be nominated on application form.   

Licensed contractors

Step 4.Email us

Email your completed application form and supporting documents to:

Email:  mailroom@wdc.govt.nz

Step 5.Pay fee

A fee will be charged and we will contact you about the payable fees. You can pay either online, in-person at one of our Customer Service centres or by phone.

Pay an application fee or invoice

The application fee is separate to the costs payable to contractors for physical works and obtaining As-builts information.

Water connection fees

Drainage fees and charges

Step 6.Assessment

Your application will be processed once the fee and application form are received.

We will assess your application and if approved, we will send you an approval letter.  Once approved, the work can be carried out by a licensed contractor.

Step 7.Book inspection

You must arrange for us to carry out an inspection prior to back-filling the new drainage and pump unit a minimum of 48 hours ahead of the time you require the inspection.

Book an inspection online

Step 8.Provide final documents

For gravity sewer system, you must supply us with the following within one month after the commissioning of the system:

  • final As-built plans

For pressurise sewer system, you must supply us with the following within one month after the commissioning of the system:

  • final As-built plans - the as-built plan will have to comply with our Environmental Engineering Standards.
  • technology supplier’s commissioning checklist
  • proof of warranty for pump equipment (minimum 24 months warranty period)
  • information for installation testing (e.g. pump chamber waterproof test).

Upload final documents online 

By post

Step 1.Check your property

Before any work is started on-site, please contact us to confirm that your property is in an area that has access to Council's sewer system, that a connection point exists to the property boundary and the system has enough capacity.

Phone: 09 430 4200

Online: Enquire online

For most properties, a connection point would have been laid to each section when Council's sewer system was built.

Step 2.Apply for a sewer connection

There might not be a sewer connection on your property. In that case, a Public Utility Service Connection / Disconnection application form must be completed and submitted to us.

Public Utility Connection / Disconnection Application(PDF, 2MB)

All public utility connection applications for sewer are assessed for Development Contributions.

If your new connection is to be a Pressure Sewer System vested to Council, please also complete the form below:

Agreement for provision of pressure sewer connection(PDF, 56KB)

Step 3.Select and engage a licensed contractor

We recommend that you agree the price and availability with the Licensed Contractor prior to making the application. The contractor needs to be nominated on application form.   

Licensed contractors

Step 4.Post it to us

Post the completed application form(s) and supporting documentation to: 

Whangarei District Council
Private Bag 9023
Te Mai
Whangārei 0143

Step 5.Pay fee

A fee will be charged and we will contact you about the payable fees.  You can pay either online, in-person at one of our Customer Service centres or by phone.

Pay an application fee or invoice 

The application fee is separate to the costs payable to contractors for physical works and obtaining As-builts information.

Water connection fees

Drainage fees and charges

Step 6.Assessment

Your application will be processed once the fee and application form are received.

We will assess your application and if approved, we will send you an approval letter.  Once approved, the work can be carried out by a licensed contractor.

Step 7.Book inspection

You must arrange for us to carry out an inspection prior to back-filling the new drainage and pump unit a minimum of 48 hours ahead of the time you require the inspection.

Book an inspection online

Step 8.Provide final documents

For gravity sewer system, you must supply us with the following within one month after the commissioning of the system:

  • final As-built plans

For pressurise sewer system, you must supply us with the following within one month after the commissioning of the system:

  • final As-built plans - the as-built plan will have to comply with our Environmental Engineering Standards.
  • technology supplier’s commissioning checklist
  • proof of warranty for pump equipment (minimum 24 months warranty period)
  • information for installation testing (e.g. pump chamber waterproof test).

Upload final documents online 

In-person

Step 1.Check your property

Before any work is started on-site, please contact us to confirm that your property is in an area that has access to Council's sewer system, that a connection point exists to the property boundary and the system has enough capacity.

Phone: 09 430 4200

Online: Enquire online

For most properties, a connection point would have been laid to each section when Council's sewer system was built.

Step 2.Apply for a sewer connection

There might not be a sewer connection on your property. In that case, a Public Utility Service Connection / Disconnection application form must be completed and submitted to us.

Public Utility Connection / Disconnection Application(PDF, 2MB)

All public utility connection applications for sewer are assessed for Development Contributions.

If your new connection is to be a Pressure Sewer System vested to Council, please also complete the form below:

Agreement for provision of pressure sewer connection(PDF, 56KB)

Step 3.Select and engage a licensed contractor

We recommend that you agree the price and availability with the Licensed Contractor prior to making the application. The contractor needs to be nominated on application form.   

Licensed contractors

Step 4.Bring into us

Bring your completed application form(s), supporting documentation and payment to one of our Customer Service centres:

Te Iwitahi (civic centre)
 9 Rust Avenue, Whangārei
Hours: Monday to Friday – 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre 
9 Takutai Place, Ruakākā
Hours: Monday to Friday – 8:30am to 4:00pm
Closed public holidays

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Step 5.Pay fee

A fee will be charged and you can pay any fees by cash, eftpos or credit card at our service centres.

The application fee is separate to the costs payable to contractors for physical works and obtaining As-builts information.

Water connection fees

Drainage fees and charges

Step 6.Assessment

Your application will be processed once the fee and application form are received.

We will assess your application and if approved, we will send you an approval letter.  Once approved, the work can be carried out by a licensed contractor.

Step 7.Book inspection

You must arrange for us to carry out an inspection prior to back-filling the new drainage and pump unit a minimum of 48 hours ahead of the time you require the inspection.

Book an inspection online

Step 8.Provide final documents

For gravity sewer system, you must supply us with the following within one month after the commissioning of the system:

  • final As-built plans

For pressurise sewer system, you must supply us with the following within one month after the commissioning of the system:

  • final As-built plans - the as-built plan will have to comply with our Environmental Engineering Standards.
  • technology supplier’s commissioning checklist
  • proof of warranty for pump equipment (minimum 24 months warranty period)
  • information for installation testing (e.g. pump chamber waterproof test).

Upload final documents online 

We approve contractors who carry out work on our stormwater and wastewater (sewer) systems. There are two types of approved contractors.

Both types are required to have the approval of our Wastewater and / or Stormwater Department before starting any physical work.

Registered contractor

  • Authorised to carry out work on internal connections for public sewer / stormwater assets (subdivision), can install public / private pressure sewer pumping units (if they have a product licence) and are also allowed to do welding work.
  • They cannot make connections to or maintain live mains or carry out shutdowns of live reticulation.

Licensed contractor

  • Can do everything a registered contractor can do AND carry out work on live mains, including connecting to the public sewer / stormwater reticulation system(s) and shutting down the sewer / stormwater network to an area to enable the work.  Some can also install low pressure sewer systems (if they hold product licence).

List of registered and licensed contractors(PDF, 260KB)

The high number of archaeological sites in the Ōakura area combine to form a very special heritage landscape. Care must be taken when carrying out any excavation in this area.

Listed below you will find information guides specifically for the Ōakura area:

Ōakura Archaeology Map(PDF, 299KB)

Accidental Discovery Protocol (ADP)(PDF, 55KB)

Ngatiwai Information Pamphlet(PDF, 510KB)

Ōakura Cultural Impact Assessment(PDF, 16KB)

CFG Heritage Report(PDF, 99KB)

Application for Archaeological Authority Form(PDF, 124KB)

Enquiries

Use our online form to enquire about public utilities.

Enquire online

Phone: 09 430 4200

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