Pay a noise or environmental infringement notice

There are several ways to pay your noise or environmental infringement notices.

Online: pay online with your credit or debit card
By phone: call with your credit or debit card details
In person: come into one of our customer service centres with cash, credit or debit card
Internet banking: pay via internet banking.

Noise or environmental infringement notices include:

excessive and / or unreasonable noise
breaching district rules, such as damaging a protected tree
not complying with an abatement notice
breaching resource consent conditions, such as working outside the consented hours
breaching consent notices, such as not complying with a no dog, cat or mustelid consent notice.

Please click on the related payment option tab below for details and links for that payment method.

Online

Step 1.Have your card ready

You can pay using a credit or debit card (Visa and Mastercard only). No fees or surcharges apply for online credit card payments.

Step 2.You'll need your notice number

The number appears at the top of your infringement notice or reminder.

Step 3.Pay online

Click "Pay now" to be redirected to our secure payments website.

By using our payment website, you agree to our Online Service Terms and Conditions.

Pay now

On the payments website:

Enter the Notice number into the payment code field
Click the magnifying glass icon or press Enter. Your infringement and the fee will appear
To add another infringement, repeat the step with the next Notice number
Continue until all infringements are added
Click Next
Enter your email address to receive a receipt
Enter your card details to complete the payment.

You'll receive a payment receipt by email once the transaction is complete.

By phone

Call us with your details and the number that appears on your infringement notice or reminder.

We accept Visa and Mastercard payments via our Contact Centre.

Phone: 09 430 4200

A receipt can be issued upon request.

In person

You can pay any infringement notice or reminder with cash, Eftpos, Visa or Mastercard at one of our customer service centres.

Bring your infringement notice or reminder in with you.

Te Iwitahi (civic centre)
9 Rust Avenue, Whangārei
Hours: Monday to Friday – 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre
9 Takutai Place, Ruakākā
Hours: Monday to Friday – 8:30am to 4:00pm
Closed public holidays

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

A receipt can be issued upon request.

Internet banking

Step 1.Gather infringement notice

Make sure you have your infringement notice ready as you will need the notice number.

Step 2.Visit your online bank

You can pay your infringement using your internet banking.

Step 3.Enter payment options

We are listed as a bill payee with your bank.

Search for "Whangarei District" in your bank's payee list
Select "Whangarei District Council - Other"
Pay the amount listed on the infringement notice.

Bank account number: 12-3115-0040516-002

Please use the correct code and reference so we can match your payment.

Payment type	Code	Reference
Other	Notice number	Full name or company name

Enquiries

Use our online form to enquire or dispute a noise infringement.

You will need your infringement ticket number.

Enquire or dispute online