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Paying your water rates

Water rates pay for water collection, treatment facilities, our water distribution network and water conservation initiatives.

Domestic water meters are read every six months and rates notices for water used are sent to property owners.

There are a number of ways to pay your water rates.

Direct debit: you can authorise us to debit your account on a weekly, fortnightly, monthly basis or when they are due, from your bank account.
Online: pay online with your credit or debit card
By phone: call with your credit or debit card details
In person: come into one of our customer service centres with cash, credit or debit card
Other: pay via internet banking or an international money transfer.

Please click on the related payment option tab below for details and links for that payment method.

Direct debit

Direct debit is our preferred option for water rates payments and is penalty exempt.

Direct debits can be set up to pay your water rates on a weekly, fortnightly, monthly-basis or when they are due, from your bank account.

If there are any changes to your water rates charges, these will be automatically adjusted by us and notification sent to you in writing.

You can set up a direct debit with us online. Please fill in the Direct Debit authorisation form.

Direct Debit authorisation form

Online

Step 1.Have your card available

Pay using a credit or debit card (Visa and Mastercard only). We do not charge a fee for online credit card payments.

Step 2.You'll need your reference

You will need your Property ID number which is on your water rates notice.

Step 3.Pay online

Once you click on the "Accept and pay online" button you will be redirected to a secure payment website.

I have read, understand and agree to the Online Service Terms and Conditions.

Accept and pay online

You can pay for one or more water rates at the same time.

Simply enter the Property ID number and follow the instructions until you get to the shopping cart. Click ‘Save Cart’ to save the Property ID number.

Click the ‘Water Rates’ link in the left navigation to add another Property ID number.

Continue until all properties (property ID numbers) have been added.

A receipt will be issued after payment.

By phone

Step 1.Have your card available

You can pay using a credit or debit card (Visa and Mastercard only). We do not charge a fee if you pay by credit card.

Step 2.You'll need your reference

You will need your Property ID number which is on your water rates notice.

Step 3.Phone us

You can call us with your details to make a payment.

Phone: 09 430 4200

Freephone: 0800 932 463

A receipt can be issued upon request.

In-person

Step 1.Bring into us

Bring your invoice or notice into one of our Customer Service centres.

You will need your Property ID number which is on your water rates notice.

Te Iwitahi
9 Rust Avenue, Whangārei
Hours: Monday to Friday - 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre
9 Takutai Place, Ruakākā
Hours: Monday to Friday - 8:30am to 4:00pm
Closed public holidays

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday - 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Step 2.Pay rates

You can pay with cash, Eftpos, Visa or Mastercard. We do not charge a fee if you pay by credit card.

A receipt can be issued upon request.

Other

Internet banking

We are listed as a bill payee with your bank. Search for "Whangarei District" in the payee list and select one of the payment types.

Our bank account number is 12-3115-0040516-002.

When making an internet bank payment please use the correct code and reference types.

Payment type	Code type	Reference type
Water Rates Only	Property ID	Account holder's name

International bank transfer

Overseas customers may wish to send a direct credit from their overseas account to pay water rates.

International bank transfers

Meter reading and billing schedule

Domestic water meters are read every six months and invoices for water used are sent to property owners.

Commercial and higher users may be read more frequently.

You can request your water meter to be read at any time if required. There is a fee for this service and a water rates notice will be sent to you. Please contact us for further information.

To see when your water account is scheduled to be billed, check the water billing schedule:

High use commercial

Meters are read on a monthly or bi-monthly schedule.

Residential / low use commercial

Area	Approximate dates only
Whangārei Heads / Waikaraka / Onerahi airport	January and July
Onerahi / Portland / Kensington / Otangarei / Riverside / Central	February and August
Whau Valley / CBD / Otangarei / Avenues / Port / Central Morningside	March and September
Maunu / Maungatapere / Porotī / Raumanga / Otaika / Mangapai / One Tree Point / Cemetery Road	April and October
Ruakākā / Waipū / Langs / Maungakaramea / Ruatangata / Hikurangi / Kauri / Te Kamo	May and November
Te Kamo / Tikipunga / Vinegar Hill / Three Mile Bush	June and December

Water rates calculator

Estimate your water charges for a particular period using our water rates calculator.

Landlords can use this to estimate how much water use to charge a tenant who is moving out. You can also contact us and we will work it out for you.

Water rates calculator

Final meter reading

If you are selling your property, and you have a water meter, a final water meter reading should be arranged by your lawyer.

The final notice will include the special read fee along with water consumption and water supply charge, up to to the settlement date. It will be emailed to your lawyer.

If you are a landlord and your tenant is moving you, you can calculate how much water use to charge your tenant using the Water Rates Calculator or by contacting us with the meter reading.

Water rates calculator

If you would prefer an invoice, please provide a photo of your meter clearly showing the reading and meter ID, and we will process an invoice (please note that there will be no final read fee).

Alternatively, you can book a final meter reading. We will read the meter and provide an invoice. However, this will include a special read fee.

Use our online form to book a final meter reading or make an enquiry.

Book a final meter reading or make an enquiry

To find out the charge for a final meter reading, please view our Fees and Charges.

Water fees and charges

Water leaks

Higher than normal water bills may be caused by a water leak. We are responsible for the water network up to your property’s water meter. We call this the ‘point of supply'. You are responsible for the pipes after the water meter.

If there is a problem with the water pipe on your property’s side of the water meter then it is up to you to fix it.

Find the process to identify and deal with a water leak here:

Water leaks