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Contact us

You can contact Council in a variety of ways - online, by phone or in person at one of our service centres.

For urgent issues, please contact us on 0800 932 463 or 09 430 4200 (24 hours a day, seven days a week).

We will respond to online enquiries and issues reported outside of our business hours (8:00am to 4:30pm, Monday to Friday) on the next working day.

Visit us

Visit one of our Customer Service Centres:

Te Iwitahi (civic centre)
9 Rust Avenue, Whangārei
Hours: Monday to Friday - 8:00am to 4:30pm (closed public holidays)

Ruakākā service centre
9 Takutai Place, Ruakākā
Hours: Monday to Friday - 8:30am to 4:00pm (closed public holidays)

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday - 9:00am to 12:00pm and 12:30pm to 4:30pm (closed public holidays)

Click on a customer service centre in the map to find out more, including directions to the service centre, accessibility facilities and parking.

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Call us

Phone: 09 430 4200

Freephone: 0800 932 463

After hours: 09 430 4200

The Ruakākā Service Centre is available 8:30am to 4:00pm, Monday to Friday. Please phone the after hours number if your call is outside of these hours.

Ruakākā Service Centre: 09 432 8360

Email us

We monitor our emails during normal business hours (8:00am to 4:30pm, Monday to Friday).

Email: mailroom@wdc.govt.nz

Write to us

Whangarei District Council
Private Bag 9023
Te Mai
Whangārei 0143

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Investigating options for rating system

We are currently reviewing how rates are calculated to ensure they are still set in the fairest and most equitable way. If changes are proposed, we will seek community input through public consultation early next year. These changes will not impact the total amount of rates we collect, instead they will affect how we work out everyone’s share.

Find out more about the rates review

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Weed spraying

Our contractor, City Care, will be spraying broadleaf weeds in turf areas on all Council parks and reserves in October and November 2024.

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If you have a Christmas-themed event scheduled between 25 November and 24 December 2024, be sure to register. Registrations close on Sunday 27 October 2024.

Find out how to register

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Weed spraying

Our contractor, Green by Nature, will be spraying broadleaf weeds on selected Council sports fields from 25 September to 11 October 2024.

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Longer than usual processing times

Due to a high volume of permit applications for council land leading into the summer season, the processing time is expected to be longer than usual. We appreciate your patience as we work diligently to handle each application with the attention it requires.

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Go paperless!

Receive your land rates, water rates and rating valuation notices by email.

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Changes to community funding

We are changing to a new community funding framework and a new funding platform called SmartyGrants.

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Te Matau a Pohe bridge planned closure

There will be a full pedestrian and traffic closure of Te Matau a Pohe bridge overnight from 7:00pm on Friday 1 November until 7:00am on Saturday 2 November 2024 for maintenance on the crash rails and lighting. There will also be general maintenance on the bridge from 22 to 25 October and 29 October to 1 November, however the bridge will be open to traffic and pedestrians for this.

Te Matau a Pohe and Dave Culham Drive closure

Temporary Closure

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Huitau Pā walkway partial closure

Part of Huitau Pa walkway is closed due to significant erosion. You can still access the track from the parking area, however please do not walk along the cliff and make sure you stay well away from the edge as it is unsafe. Signage is in place.

Temporary Closure

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Kotuitui Whitinga bridge closure

Kotuitui Whitinga footbridge will be closed to pedestrians for an annual wash of paint and paths on Monday 21 October 2024 from 7:00am to 7:00pm and for additional washing on Monday 4 November from 7:00am to 5:00pm.

The Hātea Loop will still be available for pedestrians with a signposted detour route along Port Road, Okara Drive and Herekino Street.

Temporary Closure

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Temporary delay to project

Due to changes in our scheduled programming, the start of the Dave Culham Drive project has been postponed and will be integrated into future planned activities. We are committed to beginning this work as soon as possible and enhancing this important infrastructure for our community. We appreciate your understanding as we make the necessary changes to ensure the project's success.

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The Waipū Activity Zone playground is temporarily closed

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GIS maps and Whangārei ePlan outage

Due to planned maintenance, our GIS maps and Whangārei ePlan (District Plan) will be unavailable from 7:00pm to 9:00pm on Thursday 24 October 2024. We apologise for any inconvenience this may cause.

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Flush water from taps in the mornings

The Ministry of Health recommends flushing a mugful of water from drinking-water taps each morning to remove any metals that may have dissolved from the plumbing fittings.
Although the health risk is small, this simple precaution is one all households on public and private water supplies should take.
For more information please call a Health NZ Drinking Water Assessor on 09 430 4100.

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