You can contact Council in a variety of ways - online, by phone or in person at one of our service centres.
Online enquiries are monitored during opening hours, excluding public holidays.
For urgent Council-related issues, please call us on 0800 932 463 or 09 430 4200 (24 hours).
FInd out about common issues, how we can help and how you can report an issue.
Send us a general enquiry online.
Tell us what we're doing well - or badly - to help us improve our services.
Request information held by Council in accordance with the Local Government Official Information and Meetings Act (LGOIMA).
Read our privacy statement and find out how to make a privacy request or privacy complaint.
Change your postal address or contact details.
View and track your service requests or make a new request from our customer service portal.
09 430 4200
09 432 8360 (Ruakākā)
0800 932 463
After hours (24 hrs):
Report an issue
Write to us:
Whangarei District Council
Private Bag 9023
Forum North service centre
7 Rust Avenue, Whangārei
Monday to Friday - 8:00am to 4:30pm
Closed public holidays
Ruakākā service centre
9 Takutai Place, Ruakākā
Monday to Friday - 8:30am to 4:00pm