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Contact us

You can contact us in a variety of ways - online, by phone or in person at one of our service centres.

Online enquiries are monitored during opening hours, excluding public holidays.

For urgent Council-related issues, please call us on 0800 932 463 or 09 430 4200 (24 hours).

Report an issue

FInd out about common issues, how we can help and how you can report an issue.

Fill in our online email form to send us a general enquiry.

Tell us what we're doing well - or badly - to help us improve our services.

Request information held by Council in accordance with the Local Government Official Information and Meetings Act (LGOIMA).

Read our privacy statement and find out how to make a privacy request or privacy complaint.

Use our online form to change your postal address or contact details.

View and track your service requests or make a new request from our customer service portal.

Phone:

09 430 4200

09 432 8360 (Ruakākā)

Freephone:

0800 932 463

After hours (24 hrs):

09 430 4200

Forum North Entertainment Centre:

09 430 4244

Online:

Send us an email

Write to us:

Whangarei District Council
Private Bag 9023
Te Mai
Whangārei 0143

Te Iwitahi
9 Rust Avenue, Whangārei
Monday to Friday - 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre
9 Takutai Place, Ruakākā
Monday to Friday - 8:30am to 4:00pm
Closed public holidays