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You Are Here : Home / Council/Contact us

Contact us

Iliseva Gauniqio at Customer Services reception, Forum North

You can contact Council in a variety of ways - online, by phone or in person at one of our service centres.  

Online enquiries are monitored during opening hours, excluding public holidays.  

For urgent Council-related issues, please call us on 0800 932 463 or 09 430 4200 (24 hours).

Report an issue

FInd out about common issues, how we can help and how you can report an issue.

General enquiries online

Send us a general enquiry online.

Compliments, complaints and feedback

Tell us what we're doing well - or badly - to help us improve our services.

Make an Official Information Request

Request information held by Council in accordance with the Local Government Official Information and Meetings Act (LGOIMA).

Privacy

Read our privacy statement and find out how to make a privacy request or privacy complaint.

Change of postal address

Change your postal address or contact details.

Track your request

View and track your service requests or make a new request from our customer service portal.

Contact details

Phone:

09 430 4200

09 432 8360 (Ruakākā)


Freephone:

0800 932 463


After hours (24 hrs):

09 430 4200


Online: 

General enquiries

Report an issue


Write to us:

Whangarei District Council 
Private Bag 9023
Whangārei 0148

 

Service Centres

Forum North service centre

7 Rust Avenue, Whangārei

Monday to Friday - 8:00am to 4:30pm

Closed public holidays


Ruakākā service centre

9 Takutai Place, Ruakākā

Monday to Friday - 8:30am to 4:00pm

Closed public holidays

Related Information

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Contact us

  • Telephone: 09 430 4200
  • Telephone: 09 432 8360 (Ruakākā)
  • Freephone: 0800 932 463
  • Enquire online

Private Bag 9023
Whangārei 0148
New Zealand

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Closure due to power outage
Our Ruakaka Service Centre is closed today due to a power outage associated with Northpower maintenance work. For the same reason, the Ruakaka Community Library is also closed.

Normal operating hours resume on Wednesday 12 January 2022.