Pay an application fee or invoice

There are several ways you can pay applications, such as building consents, food and liquor licences, or public utilities.

Online: pay online with your credit or debit card
By phone: call with your credit or debit card details
In person: come into one of our customer service centres with cash, credit or debit card
Other: pay via internet banking or an international money transfer.

Please click on the related payment option tab below for details and links for that payment method.

Online

Step 1.Have your card ready

You can pay using a credit or debit card (Visa and Mastercard only). No fees or surcharges apply for online credit card payments.

Step 2.You'll need your application reference

The number appears on your invoice or statement.

Step 3.Find how much to pay

View the applicable fees and charges:

Fees and charges

Step 4.Pay online

Click "Pay online" to be redirected to our secure payments website.

By using our payment website, you agree to our Online Service Terms and Conditions.

Pay online

On the payments website:

Enter the Application number and follow the instructions until you get to the shopping cart.
Click 'Save Cart' to save the Application number.
Click the 'Applications' link in the left navigation to add another application.
Continue until all invoices or statements (application numbers) have been added.

By phone

Call us with your details to make a payment. We accept Visa and Mastercard payments via our Contact Centre.

Phone: 09 430 4200

Freephone: 0800 932 463

A receipt can be issued upon request.

In-person

You can pay with cash, Eftpos or Visa or Mastercard at any of our customer service centres.

A receipt can be issued upon request.

Te Iwitahi (civic centre)
9 Rust Avenue, Whangārei
Hours: Monday to Friday – 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre
9 Takutai Place, Ruakākā
Hours: Monday to Friday – 8:30am to 4:00pm
Closed public holidays

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Other

Internet banking

We are listed as a bill payee with your bank.

Search for "Whangarei District" in your bank's payee list
Select "Whangarei District Council - Other".

Bank account number: 12-3115-0040516-002

Please use the correct code and reference so we can match your payment:

Payment type	Code	Reference
Other	Application number	Applicant's name

International bank transfer

Overseas customers may wish to send a direct credit from their overseas account to pay land rates.

International bank transfers

Enquiries

Use our online form to enquire about a payment.

Enquire online