Make an Official Information Request

You can make a request for any official information that is held by Council.

Before requesting, please check if the information you want is available on this website by using the search bar above or by phoning us on 09 430 4200.

If you want access to personal information held by Council about yourself, please make a privacy request.



Step 1.Fill in online form

Please be as specific as possible as it helps us find the information quicker. 

Official Information Request online form

Step 2.Assess your request

We will acknowledge your request and be in touch if we need more information.

We must answer your request within 20 working days, unless there are special circumstances that mean we can’t meet this time limit. For example, if you are requesting a large amount of complex information.

Sometimes we may need to charge for supplying the information and we will let you know first if this is the case. For example, if your request requires a large amount of staff time to research internal documents and records.

For more information on charges see our fees and charges document.

Official information charges

Step 3.Respond to your request

We will respond to your request and provide you with the information if it is held by Council. In some cases we may withhold information under the Local Government Official Information and Meetings Act 1987 if it would:

  • endanger the safety of any person
  • prejudice maintenance of the law
  • compromise the privacy of any person
  • reveal confidential or commercially sensitive information
  • cause offence to Tikanga Māori or would disclose the location of waahi tapu
  • prejudice public health and safety
  • compromise legal professional privilege
  • allow information to be used for improper gain or advantage

Local Government Official Information and Meetings Act (

Step 4.Request a review

If you are not happy with the outcome of your request, you can complain to the Office of the Ombudsman.

Office of the Ombudsman (

Other ways to contact us

By email:  Email your request to:

By post:  Write your request and post to:

Attn: Legal Counsel
Whangarei District Council
Private Bag 9023
Whangārei 0148

In person:  Come into one of our customer service centres

Te Iwitahi
9 Rust Avenue, Whangārei
Hours:  Monday to Friday - 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre 
9 Takutai Place, Ruakākā
Hours:  Monday to Friday - 8:30am to 4:00pm
Closed public holidays

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday - 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

By phone:  Call Legal Counsel on 09 430 4200