Water supply is temporarily offline in One Tree Point. Our team is aware of the fault and currently doing the repair - estimated to be finished by 2:00pm (Friday 21 January 2022). When water comes back, you may need to "flush" your pipes for a minute or so to let air or sediment out of the system. Just run the tap and it should come back to normal.
You can make a request for any official information that is held by Council.
Before requesting, please check if the information you want is available on this website by using the search bar above or by phoning us on 09 430 4200.
If you want access to personal information held by Council about yourself, please make a privacy request.
Please be as specific as possible as it helps us find the information quicker.
Official Information Request online form
We will acknowledge your request and be in touch if we need more information.
We must answer your request within 20 working days, unless there are special circumstances that mean we can’t meet this time limit. For example, if you are requesting a large amount of complex information.
Sometimes we may need to charge for supplying the information and we will let you know first if this is the case. For example, if your request requires a large amount of staff time to research internal documents and records.
For more information on charges see our fees and charges document.
Official information charges
We will respond to your request and provide you with the information if it is held by Council. In some cases we may withhold information under the Local Government Official Information and Meetings Act 1987 if it would:
Local Government Official Information and Meetings Act (legislation.govt.nz)
If you are not happy with the outcome of your request, you can complain to the Office of the Ombudsman.
Office of the Ombudsman (ombudsman.parliament.nz)
By email: Email your request to:
By post: Write your request and post to:
Attn: Legal Counsel
Whangarei District Council
Private Bag 9023
In person: Come into one of our customer service centres
Forum North customer service centre7 Rust Avenue, Whangārei
Monday to Friday - 8:00am to 4:30pm
Closed public holidays
Ruakākā service centre
9 Takutai Place, RuakākāMonday to Friday - 8:30am to 4:00pm
Closed public holidays
By phone: Call Legal Counsel on 09 430 4200
Ride Beam Whangarei - Frequently Asked Questions