Safety protocols and closures are in place for Council facilities. Due to Covid-19 social distancing rules, the Council meeting on Thursday 23 September and extraordinary Council meeting (Three Waters) on Monday 27 September will be closed to the public. Instead the meetings will be livestreamed on our Council Facebook page: facebook.com/WhangareiDCFind out more about our safety protocols:
You can make a request for any official information that is held by Council.
Before requesting, please check if the information you want is available on this website by using the search bar above or by phoning us on 09 430 4200.
Please be as specific as possible as it helps us find the information quicker.
Official Information Request online form
We will acknowledge your request and be in touch if we need more information.
We must answer your request within 20 working days, unless there are special circumstances that mean we can’t meet this time limit. For example, if you are requesting a large amount of complex information.
Sometimes we may need to charge for supplying the information and we will let you know first if this is the case. For example, if your request requires a large amount of staff time to research internal documents and records.
For more information on charges see our fees and charges document.
Fees and charges
We will respond to your request and provide you with the information if it is held by Council. In some cases we may withhold information under the Local Government Official Information and Meetings Act 1987 if it would:
Local Government Official Information and Meetings Act (legislation.govt.nz)
If you are not happy with the outcome of your request, you can complain to the Office of the Ombudsman.
Office of the Ombudsman (ombudsman.parliament.nz)
By email: Email your request to:
By post: Write your request and post to:
Attn: Legal Counsel
Whangarei District Council
Private Bag 9023
In person: Come into one of our customer service centres
Forum North customer service centre7 Rust Avenue, Whangārei
Monday to Friday - 8:00am to 4:30pm
Closed public holidays
Ruakākā service centre
9 Takutai Place, RuakākāMonday to Friday - 8:30am to 4:00pm
Closed public holidays
By phone: Call Legal Counsel on 09 430 4200
Tsunami siren testing - Northland Regional Council website
COVID-19 and food safety
Wastewater testing (health.govt.nz)