Compliments, complaints and feedback

We'd like to hear about how you think we are doing.

Use our online forms to let us know what we are doing well or what things we need to improve on.


We value hearing what you found good, and any suggestions you have for improvement. 

Please use our online form to give us your positive feedback about our staff or any excellent service you have received. 

Log a compliment


Log a formal complaint

You can make a formal complaint if you have concerns about:

  • our action or lack of action
  • a decision we've made.

Make a formal complaint

Please note that we may change logged complaints to an online customer request, if your complaint does not meet our formal complaints policy.

Formal complaints policy

If you need something fixed or investigated, please report an issue instead of logging a complaint.

Report an issue

What happens next?

We will acknowledge your complaint within two business days and aim to resolve complaints in 15 working days. We will contact you if we need more time or information to resolve the issue.

If we can't resolve the issue together

If we have completed a review and you are still unhappy with the result, you can contact the Office of the Ombudsman for an impartial review.

Office of the Ombudsman (

For building related complaints, you may apply to the Ministry of Busness Innovation and Employment for a Determination.  During this process the Ministry will consult with all parties and make a considered decision that must be followed.

Determinations (

Website feedback

Use our online form to give us feedback about our website or let us know about an issue on our website. 

Click here to view form.

Report an issue

You can report common issues to us online.  

Report an issue