Safety protocols and closures are in place for Council facilities. Due to Covid-19 social distancing rules, the Council meeting on Thursday 23 September and extraordinary Council meeting (Three Waters) on Monday 27 September will be closed to the public. Instead the meetings will be livestreamed on our Council Facebook page: facebook.com/WhangareiDCFind out more about our safety protocols:
Direct Debit is our preferred option for land rates payments and is exempt from penalties.
They can be set up to be paid from your bank account, on a weekly, fortnightly, monthly, quarterly or annual basis.
If there are any changes to your land rates charges, these will be automatically adjusted and notification sent to you in writing.
You can set up a direct debit online. You will need your bank account information.
Setup a Direct Debit
Pay using a credit or debit card (Visa and Mastercard only). We do not charge a fee for online credit card payments.
The number appears on your invoice or notice depending on what you are paying.
Once you click on the "I Accept" button you will be redirected to a secure payment website.
I have read, understand and agree to the Online Service Terms and Conditions
We accept Visa and Mastercard payments via the Contact Centre.
Call us on 09 430 4200 with your details.
A receipt can be issued upon request.
You can pay any Council bill with cash, Eftpos or Visa or Mastercard at any of our customer service centres.
Please do not post cash.
Forum North customer service centre7 Rust Avenue, Whangārei
Monday to Friday - 8:00am to 4:30pm
Closed public holidays
Ruakākā service centre
9 Takutai Place, RuakākāMonday to Friday - 8:30am to 4:00pm
Closed public holidays
We are listed as a bill payee with your bank. Search for "Whangarei District" in the payee list and select one of the payment types.
Our bank account number is 12-3115-0040516-002
When making an internet bank payment please use the correct code and reference types.
International bank transfer
Overseas customers may wish to send a direct credit from their overseas account to pay land rates.
International bank transfers
The rating year is divided into four instalments, each invoiced separately.
Your rates notice arrives about one month before the due date.
You must pay each instalment by the due date:
If the 20th falls on a weekend, make sure that you pay by the next working day.
You are welcome to pay the total year's land rates, but there is no early-bird discount for payment in full.
If you have recently changed your postal address or update your contact details, let us know:
Change your postal address or contact details
If you are having any issues with a payment, please contact us on 09 430 4200.
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