Ways of paying a council bill

We offer several ways for you to pay your Council bills.

Direct debit: you can authorise us to debit your account on a weekly, fortnightly or monthly basis
Online: pay online with your credit or debit card
By phone: call with your credit or debit card details
In person: come into one of our customer service centres with cash, credit or debit card
Internet banking: search us in the payee list or pay using our bank account number
International bank transfer: send a direct credit from your overseas account
Automatic payments: set up automatic payments from your bank account.

Please note that there are no fees charged if you pay by credit card.

To avoid penalties, please allow enough time before your payment is due.

Online payments appear in our system the following business day. Online payments made after midnight, will take a further business day to appear.

Online

Some Council payments have moved to a new online system. Don't worry - if you go to the usual payment page, it will guide you to the right place.

Step 1.Have your card ready

You can pay using a credit or debit card (Visa and Mastercard only). No fees or surcharge apply for online credit card payments.

Step 2.Find your number or payment code

Depending on what you're paying for, you'll need a number or payment code from your invoice, statement or notice.

You can find details on how to locate the correct code under each payment type on the secure payment website.

Step 3.Pay online

Click "Pay online" to be redirected to our secure payment website.

From there, you can select the payment type (e.g. rates, infringements, dog registrations, applications or debtors).

By using our payment website, you agree to the Online Service Terms and Conditions

Accept and pay online

Once redirected, select the type of payment from the left-hand menu and follow the instructions.

Direct debit

Direct debit is our preferred option for land and water rate payments. You can also set up a direct debit to pay your debtors invoices and statements.

With direct debits, you give us the authority to take regular payments from your account automatically, so you don't have to worry about remembering to make a payment.

They can be set up to be paid from your bank account, on the following basis:

land rates - weekly, fortnightly, monthly, quarterly or annually.
water rates - weekly, fortnightly, monthly or when due
debtors - weekly, fortnightly or monthly.

If there are any changes to your land and water rates charges, these will be automatically adjusted by us and notification sent to you in writing.

You can set up a direct debit with us online. Please fill in the Direct Debit authorisation form.

Direct Debit authorisation form

By phone

We accept Visa and Mastercard payments via our Contact Centre.

Call us on 09 4304 200 with your details.

A receipt can be issued upon request.

In person

You can pay any Council bill with cash, Eftpos, Visa or Mastercard at any of our customer service centres.

A receipt can be issued upon request.

Te Iwitahi (civic centre)
9 Rust Avenue, Whangārei
Hours: Monday to Friday – 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre
9 Takutai Place, Ruakākā
Hours: Monday to Friday – 8:30am to 4:00pm
Closed public holidays

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Internet banking

Whangarei District Council is listed as a bill payee with your bank.

Search for "Whangarei District" in the payee list and select one of the payment types (as listed below).

A separate bill payment is necessary for each account being paid.

Our bank account number is 12-3115-0040516-002

When making an internet bank payment please ensure you enter the correct code and reference specific to your payment.

Payment type	Code type	Reference type
Cemetery	Deceased name	Plot number
Debtor	Payment code number	Account holder's name
Dog registration	Payment code number	Owner's name
Library	Your name	Library card / membership number
Other	Notice number	Full name or company name (litter, noise or RMA infringements) Owner's name (dog infringements) Vehicle registration number (freedom camping infringements)
Parking	Notice number	Vehicle registration number
Rates	Property ID	Owner's name
Water Rates	Property ID	Owner's name

International bank transfer

Overseas customers may wish to send a direct credit from their overseas account to pay land and water rates.

Please quote relevant information for payment to reach the correct account.

Bank details:

Account Name: Whangarei District Council
Full account number: 12-3115-0040516-02
Bank: ASB Bank
Branch: Walton Street
BSB number: 123115
SWIFT code: ASBBNZ2A

Please check if any fee for this service will be deducted from your payment before it reaches us.

With this information the overseas bank can do a transfer on your behalf.

Automatic payments

You can arrange to pay your rates or water accounts by automatic payments from your bank account. The frequency and amount is your choice.

One automatic payment must be set up for each property or water account. If there is more than one property involved, several payments may be necessary.

Please be aware if you are paying rates or water accounts by automatic payment, then these rates must be paid in full by the due dates otherwise penalties will be incurred.

We do not monitor automatic payment amounts and we recommend that you review the amount and frequency when each instalment notice or water account is received.

We prefer customers to use our Automatic Payment Forms to ensure the information provided is sufficient for payments to be credited to your account.

Automatic Payment Authority - Land Rates(PDF, 101KB)

Automatic Payment Authority - Water Rates(PDF, 55KB)