Ways of paying a council bill

We offer a number of ways for you to pay your Council bills.

To avoid penalties, please allow enough time before your payment is due.

Online payments will appear in the Whangārei District Council system the following business day. Online payments made after midnight, will take a further business day to appear.

Online

Step 1.Have your card available

Pay using a credit or debit card (Visa and Mastercard only). We do not charge a fee for online credit card payments.

Step 2.You'll need our reference

The number appears on your invoice or notice depending on what you are paying.  Details on how to find the correct reference is available on the secure payment website.

Step 3.Read and accept the terms and conditions

Once you click on the "I Accept' button you will be redirected to a secure payment website, where you can select what you want to pay (rates, infringements, dog registrations, applications or debtors).

I have read, understand and agree to the Online Service Terms and Conditions

I Accept

Direct debit

Direct debit is our preferred option for land and water rate payments.  You can also set up a direct debit to pay your debtors invoices and statements.

They can be set up to be paid from your bank account, on the following basis:

  • land rates - weekly, fortnightly, monthly, quarterly or annually.
  • water rates - weekly, fortnightly, monthly or when due
  • debtors - weekly, fortnightly or monthly. 

If there are any changes to your land  and water rates charges, these will be automatically adjusted and notification sent to you in writing.

You can set up a Direct Debit online. You will need your bank account information.

Setup a Direct Debit

By phone

We accept Visa and Mastercard payments via the Contact Centre.

Call us on 09 4304 200 with your details.

A receipt can be issued upon request.

In person

You can pay any Council bill with cash, Eftpos or Visa or Mastercard at any of our customer service centres.

A receipt can be issued upon request.

Forum North
7 Rust Avenue, Whangārei

 

Ruakaka Service Centre
9 Takutai Place, Ruakaka

Change in property ownership 

When there is a change in property ownership, the direct debit is automatically cancelled upon receipt of the sale notice from the solicitor.

If you sell your property and purchase a new one, you must arrange a new direct debit because the existing direct debit is linked to the property (not specifically the person) and will not be automatically transferred to your new property.

Penalties 

Direct debits may incur penalties if they are missed or dishonoured. You will need to make manual payments to make up any dishonoured payments.

You can arrange to pay your rates or water accounts by automatic payments from your bank account. The frequency and amount is your choice.

One automatic payment must be set up for each property or water account. If there is more than one property involved, several payments may be necessary.

Please be aware if you are paying rates or water accounts by automatic payment, then these rates must be paid in full by the due dates otherwise penalties will be incurred.

We do not monitor automatic payment amounts and we recommend that you review the amount and frequency when each installment notice or water account is received.

We prefer customers to use our Automatic Payment Forms to ensure the information provided is sufficient for payments to be credited to your account.

Automatic Payment Authority - Land Rates(PDF, 101KB)

Automatic Payment Authority - Water Rates(PDF, 55KB)

Whangarei District Council is listed as a bill payee with your bank. Search for "Whangarei District" in the payee list and select one of the payment types. A separate bill payment is necessary for each account being paid.

Our bank account number is 12-3115-0040516-002

When making an internet bank payment please use the correct code and reference types

Payment type  Code type Reference type 
 Cemetery Cemetery name Plot number
 Debtor Debtor account number  Account holder's name 
 Dog registration Name ID Owner's name 
 Library Library membership number  Member's name 
 Other Notice reference  Associated name
 Parking Notice reference  Vehicle registration
 Rates Only Property ID   Account holder's name
 Water Rates Only Property ID  Account holder's name 

Overseas customers may wish to send a direct credit from their overseas account to pay land and water rates.

Please quote relevant information for payment to reach the correct account.

Bank details:

Account Name:  Whangārei District Council
Full account number: 12-3115-0040516-02
Bank: ASB Bank
Branch: Walton Street
BSB number:  123115
SWIFT code:  ASBBNZ2A

Please check if any fee for this service will be deducted from your payment before it reaches us.

With this information the overseas bank can do a transfer on your behalf.