Report an issue

Contact us on 0800 932 463 or 09 430 4200 (24 hours a day) if you have an urgent issue.

We will respond to issues reported online outside of our business hours (Monday to Friday 8:00am to 4:30pm) on the next working day.

We aim to resolve all issues within 15 working days, although complex queries may take longer.

For non-urgent issues, general requests, or enquiries, please use our online forms. You may also find helpful information by reviewing our list of common issues. 

Report an issue or make a request

Technical difficulties?

If you experience any issues using our online forms or are unable to submit your request, please contact us via email:

Email: mailroom@wdc.govt.nz