Report an issue

Found something that needs attention? Here's how to report it, make an enquiry or get in touch with us.

Urgent issues

For urgent issues, phone us straight away. We're available 24 hours a day, 7 days a week.

Phone: 0800 932 463 or 09 430 4200

Urgent issues include:

dog attacks, roaming or barking dogs
stock on the road
no water supply
sewage spills
street lights not working.

These can be reported by phone at any time, day or night.

Is it non-urgent?

For non-urgent matters, general requests or enquiries, use our online forms. You may also find helpful information by reviewing our list of common issues.

Report an issue or make a request

We will respond to emails and online submissions made outside of business hours on the next working day.

We aim to resolve all issues within 15 working days, although complex queries may take longer.

Business hours

Monday to Friday:
8:00am to 4:30pm

If you plan to visit one of our Customer Service Centres, check our locations and opening hours first:

Visit Us - locations and opening hours

Having trouble with the online form?

If you experience any issues using our online forms or are unable to submit your request, please contact us via email:

Email: mailroom@wdc.govt.nz

Central Library 10-dock Locky Dock station out of order

The Central Library 10-dock station is currently out of order. Please use the other 5-dock station at the library or the Lovers Lane dock station.

Temporary Closure

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Resource management changes

New resource management laws are now in place, but the transition to the new system will happen over several years. As the new system is introduced, some information, processes and requirements on this page may change.

Find out more about Resource Management Reform

Announcement

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New bylaws may affect new approvals

From Friday 25 September 2026, three new bylaws are now in force: Public Safety and Nuisance Bylaw; Public Trading, Events and Commercial Filming Bylaw; and Signs Bylaw. Existing permits and exemptions remain valid, but some new approvals may be affected.
We’re updating our website to reflect the new rules. If you have any questions, email: BylawEnforcement@wdc.govt.nz.

Public notice and bylaw links

Announcement

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Notice of temporary dog access rule

Under clause 10.1 of Whangarei District Council’s Dog Control Bylaw 2024, the area of Okara – former Old Boys rugby grounds playing fields is temporarily closed to the public, including for dog access, until further notice due to multiple safety hazards identified on site.

Read public notice

Temporary Closure

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Hātea walkway swing bridge temporarily closed

The Hātea walkway swing bridge on the walking trail from A H Reed Memorial Kauri Park to Whangārei Falls is closed following a failed safety inspection. We are working with specialist engineers and contractors to replace the bridge structure to ensure necessary stabilisation and safety improvements.

See the project page for details

Temporary Closure

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Broadleaf weed treatment

Broadleaf weed control treatments will be taking place at selected parks, reserves and playgrounds throughout September and October 2026. See which areas are being treated and read the guidance for visiting a treated area.

Read public notice

Announcement

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Te Matau a Pohe bridge marine and vehicle traffic closure

Te Matau a Pohe will be closed to marine and vehicle traffic from 6:00am to 6:00pm on Thursday 22 October 2026.
Vehicles carrying out works on Dave Culham Drive will be parked on the bridge during this time.
Pedestrians can use the bridge but there may be short delays.
Skippers should carry out trips before or after the closure period, and contact Bridge Control for updates prior to setting off.

Find out more about the Dave Culham Drive road closure

Temporary Closure

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