Report an issue

Urgent issues

For urgent issues, phone us on 0800 932 463 or 09 430 4200 - available 24 hours a day, 7 days a week.

Urgent issues include:

  • dog attacks, roaming or barking dogs
  • stock on the road
  • no water supply
  • sewage spills
  • street lights not working.

These can be reported by phone at any time, day or night.

Non-urgent issues and general enquiries

For non-urgent matters, general requests, or enquiries, please use our online forms. You may also find helpful information by reviewing our list of common issues.

Report an issue or make a request

We will respond to online submissions made outside of business hours on the next working day.

We aim to resolve all issues within 15 working days, although complex queries may take longer.

Business hours

Monday to Friday: 8:00am to 4:30pm.

If you plan to visit one of our Customer Service Centres, check our locations and opening hours first:

Visit Us

Technical difficulties?

If you experience any issues using our online forms or are unable to submit your request, please contact us via email:

Email: mailroom@wdc.govt.nz

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