Contact us on 0800 932 463 or 09 430 4200 (24 hours a day) if you have an urgent issue.
We will respond to issues reported online outside of our business hours (8:30am to 4:30pm, Monday to Friday) on the next working day.
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You can use the search and links below to view information about common issues and let us know.
You can use our Contact us page to make a compliment or complaint, or make a general enquiry.