Report an issue

Found something that needs attention? Find out how to report an issue, make an enquiry or let us know about anything that needs our attention.

Urgent issues

For urgent issues, phone us on 0800 932 463 or 09 430 4200 - available 24 hours a day, 7 days a week.

Urgent issues include:

dog attacks, roaming or barking dogs
stock on the road
no water supply
sewage spills
street lights not working.

These can be reported by phone at any time, day or night.

Non-urgent issues and general enquiries

For non-urgent matters, general requests, or enquiries, please use our online forms. You may also find helpful information by reviewing our list of common issues.

Report an issue or make a request

We will respond to emails and online submissions made outside of business hours on the next working day.

We aim to resolve all issues within 15 working days, although complex queries may take longer.

Business hours

Monday to Friday: 8:00am to 4:30pm.

If you plan to visit one of our Customer Service Centres, check our locations and opening hours first:

Visit Us

Technical difficulties?

If you experience any issues using our online forms or are unable to submit your request, please contact us via email:

Email: mailroom@wdc.govt.nz

Notice of temporary dog access rule

Under clause 10.1 of Whangarei District Council’s Dog Control Bylaw 2024, the area of Okara – former Old Boys rugby grounds playing fields is temporarily closed to the public, including for dog access, until further notice due to multiple safety hazards identified on site.

Read public notice

Temporary Closure

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Wastewater network capacity

We are carefully managing the capacity of our wastewater network in Ruakākā and parts of Whangārei Heads. Before applying for a Resource Consent or Building Consent, please contact us to find out whether your project may be impacted.

Submit an online customer request

Announcement

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Hātea walkway swing bridge temporarily closed

The Hātea walkway swing bridge on the walking trail from A H Reed Memorial Kauri Park to Whangārei Falls is closed following a failed safety inspection. We are working with specialist engineers and contractors to replace the bridge structure to ensure necessary stabilisation and safety improvements.

See the project page for details

Temporary Closure

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Broadleaf weed treatment

Broadleaf weed control treatments will be taking place at selected parks, reserves and playgrounds throughout September and October 2026. See which areas are being treated and read the guidance for visiting a treated area.

Read public notice

Announcement

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Te Matau a Pohe bridge marine, pedestrian and traffic closure

Te Matau a Pohe will be closed from 2:00pm to 10:00pm on Saturday 26 September 2026.
This is for an event being held on Dave Culham Drive (from Port Road to Riverside Drive, including the bridge) for the International Rally of Whangārei.
Only pedestrians who have paid to attend the rally event will be able to cross the bridge.
Skippers are encouraged to contact Bridge Control prior to setting off.

Get information about road closures for the rally

Temporary Closure

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