City Safe

CitySafe is a collaborative project among community safety stakeholders in Whangārei. Its aim is to ensure that people feel welcome and safe when in Whangārei. 

In an emergency

If you witness a crime in progress, unruly behaviour or any suspicious activity phone 111 and ask for the Police. 

Call CitySafe

If you see or notice anything that is non-urgent but that may affect your sense of safety in Whangārei, please contact CitySafe.

The call centre is open 24 hours, seven days a week.

Phone:  0800 258 258


You can also contact them if you have any concerns about maintenance of Council assets or property.

Stay Safe

For full information about how to stay safe, please visit the Police website.

Personal and Community Advice (

CitySafe ambassadors

The CitySafe team are out and about in the central city daily, and on Friday and Saturday nights from 10:00pm to 3:30am. They are there to help you.

CitySafe stakeholders

The CitySafe Operational Network is a collaboration of government agencies, non-government organisations, private businesses and community groups that meet on a monthly basis to discuss community safety issues for the district.

Stakeholders at a governance level include Whangarei District Council, the New Zealand Police and the Northland Chamber of Commerce.

These groups share information and resources to help keep Whangārei a safe place to live, work and visit.

For more information, visit the CitySafe website.

CitySafe (


Council, through the CitySafe programme, manages the closed circuit television (CCTV) network situated in the:

  • central city
  • Town Basin and Hātea Loop Walkway (including the Bascule and Pohe Island carparks, and the Pocket Park on Port Road),
  • Te Kamo Shared Pathway from Rust Avenue.

The network of over 200 cameras cover public spaces and are monitored by volunteers at the Whangārei Police Station.

Additional cameras may also be located at various Council offices and facilities. CCTV signage is displayed at these locations.

If you notice any damage to cameras or issues with our CCTV system please let us know.

Report a problem with CCTV Cameras

Collection notice

The main purpose of the Council cameras is to give public safety reassurance through monitoring and enforcement, as well as to prevent and deter disorder, dishonesty and antisocial behaviours. 

The visual information collected from the CCTV network cameras is stored at the Whangārei Police Station. All CCTV recordings are automatically deleted within four to six weeks, unless downloaded specifically for enforcement or community safety purposes. 

If you need any CCTV footage relating to an offence or vehicle accident, you will need to report this to the Police (on 111105 or 0800 105 105) and advise Council of the circumstances as well as:

  • time
  • date
  • location
  • Police File or Event Number. 

Any CCTV information located will be supplied to the Police and you will be notified. 


You also have the right, under the Privacy Act, to access and correct any personal information that may be held about you. 

Privacy Statement