Rates rebate and relief

Having trouble paying your rates?

We can offer:

  • payment plans
  • rates relief
  • more time to pay
  • waiving of late payment penalties
  • information on where to go for further financial help.

Contacting us may avoid you having to pay further penalties, bank charges or having legal action taken to recover unpaid rates.

Discussing your financial difficulties may help for us to find a solution together.

Rates rebate

Did you know you could get up to $700 off your rates bill?

Ratepayers who own their own home, they are living in on the 1st of July and have a low income, may be eligible for a government rates rebate on their rates bill. 

Before applying 

Before applying, please check other assistance options. You may be eligible for:

Accommodation Supplement to help pay the costs of owning a home. You don't have to be on a benefit to get this payment.

Accommodation Supplement (workandincome.govt.nz)

Apply for a rates rebate

Use this calculator to work out what you might get:

Rates Rebate calculator (govt.nz)

Homeowners can apply for the rebate once the first rates instalment is created, after 1 July. A rebate is for the current year and you need to apply by 30 June.

You can apply by downloading and completing the below form.

Rates rebate application form (govt.nz)

Once completed, you can submit the form either by post, by email or in-person.

By post:  Post in a sealed envelope to:

Whangarei District Council 
Private Bag 9023
Whangārei 0148

By email:  Email the form to us:

mailroom@wdc.govt.nz

In-person:  Bring in to one of our customer service centres:

Forum North customer service centre
7 Rust Avenue, Whangārei
Monday to Friday - 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre 
9 Takutai Place, Ruakākā
Monday to Friday - 8:30am to 4:00pm
Closed public holidays

If you need help completing the form or need us to send the form to you, give us a call or use our online enquiry form.

Enquire online

Phone: 09 430 4200 

Rates relief

You may be eligible for rates remission if your property meets certain criteria. A rates remission is a reduction in the amount of rates you have to pay.

The objective of our Rates Remissions and Postponement Policy is to ensure the fair and equitable collection of rates from all sectors of the community by:

  • providing financial assistance and support to ratepayers
  • addressing any rating anomalies and enabling economic development
  • ensuring the environment is protected
  • recognising the particularities of ownership, inaccessibility and other factors specific to Māori freehold land.   

The Rates Remissions and Postponement Policy provides information on the rates remissions available to ratepayers, the objective and the criteria and conditions for each remission type.

Rates Remission and Postponement Policy

How to Apply

Download and complete the relevant application form.

Rates Remission - Policy 21/101 Remission of Penalties application(PDF, 62KB)

Rates Remission - Policy 21/102 Remission of Excess Water Supply Rates application (Water Leak Assessment)(PDF, 63KB)

Rates Remission - Policy 21/104 Remission of Sewage Disposal Rates: Non-Residential application(PDF, 84KB)

Rates Remission - Policy 21/106 Postponement and/or Remission for Fire or Natural Calamity application(PDF, 62KB)

Rates Remission - Policy 21/108(a) Same Tenant for Business / Residence application(PDF, 84KB)

Rates Remission - Policy 21/108(b) Dependant Relative application(PDF, 82KB)

Rates Remission - Policy 21/108(c) Used In Conjunction With But Not Contiguous application(PDF, 90KB)

Rates Remission - Policy 21/108(d) Commercial SUIP Inequity application(PDF, 101KB)

Rates Remission - Policy 21/110 Remission of Rates for Community, Sports and Other Organisations application(PDF, 58KB)

Rates Remission - Policy 21/111 Postponement of Specific Farmland Properties application(PDF, 95KB)

Rates Remission - Policy 21/112 Remission or Postponement of Rates and Penalties for Miscellaneous Purposes(PDF, 57KB)

Rates Remission - Policy 22/114 Remission of Rates on Unoccupied Māori Freehold Land application(PDF, 251KB)

Rates Relief - Contiguous (Rating Units in Common Ownership) Properties application(PDF, 45KB)

Rates Relief - SUIP (Separately Used or Inhabited Part Use) Declaration(PDF, 67KB)

Once completed, you can submit the form either by post, by email or in-person.

By post:  Post in a sealed envelope to:

Whangarei District Council 
Private Bag 9023
Whangārei 0148

By email:  Email the completed form to us:

mailroom@wdc.govt.nz

In-person:  Bring in to one of our customer service centres:

Forum North customer service centre
7 Rust Avenue, Whangārei
Monday to Friday - 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre 
9 Takutai Place, Ruakākā
Monday to Friday - 8:30am to 4:00pm
Closed public holidays

If you need help completing the form or need us to send the form to you, give us a call or use our online enquiry form.

Enquire online

Phone: 09 430 4200 

The debt recovery process

We are able to recover rates if a property owner is in default.

If you are in arrears, please contact us so that we can work together to find a solution.

The debt recovery process

Any arrears on the property, as at 1st July, for which no payment arrangement has been made, we may proceed with legal action to recover the debt.

If you have a mortgage on the property, we will contact the financial institution.

If the rates remain unpaid, or no payment arrangement has been agreed, 3-4 months later, we may demand payment of the rates arrears from the financial institution. 

For properties without a mortgage, we may forward the arrears to our debt collection agency.

In extreme cases, the property can be sold to recover outstanding rates under section 68 of the Local Government (Rating) Act 2002.

Find more information on the NZ Legislation website: