Pay a dog infringement

There are several ways you can pay a dog infringement notice. 

  • Online:  pay online with your credit or debit card
  • By phone:  call with your credit or debit card details
  • In person:  come into one of our customer service centres with cash, credit or debit card
  • Internet banking:  pay via internet banking.

Please click on the related payment option tab below for details and links for that payment method.  

Online

Step 1.Have your card ready

You can pay using a credit or debit card (Visa and Mastercard only). No fees or surcharges apply for online credit card payments.

Step 2.You'll need your notice number

The number is near the top of your notice. 

Step 3.Pay online

Click "Pay Now" to be redirected to our secure online payments website.

By using our payment website, you agree to our Online Service Terms and Conditions.

Pay Now

On the payments website:

  1. Enter the Notice number into the payment code field
  2. Click the magnifying glass or press Enter. Your infringement and the fee will appear
  3. To add another infringement, repeat the step with the next Notice number
  4. Continue until all infringements are added
  5. Click Next
  6. Enter your email address to receive a receipt
  7. Enter your card details to complete the payment.

You'll receive a payment receipt by email once the transaction is complete.

By phone

Call us with your details to make a payment.  We accept Visa and Mastercard payments via our Contact Centre.

Phone: 09 430 4200

Freephone: 0800 932 463

A receipt can be issued upon request.

In-person

You can pay with cash, Eftpos or Visa or Mastercard at any of our customer service centres.

A receipt can be issued upon request.

Te Iwitahi (civic centre)
 9 Rust Avenue, Whangārei
Hours: Monday to Friday – 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre 
9 Takutai Place, Ruakākā
Hours: Monday to Friday – 8:30am to 4:00pm
Closed public holidays

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Internet banking

Step 1.Gather infringement notice

Make sure you have your infringement notice ready as you will need the notice number.

Step 2.Visit your online bank

You can pay your infringement using your internet banking.

Step 3.Enter payment options

We are listed as a bill payee with your bank.

  • Search for "Whangarei District" in your bank's payee list
  • Select "Whangarei District Council - Other"
  • Pay the amount listed on the infringement notice.

Bank account number: 12-3115-0040516-002

Please use the correct code and reference so we can match your payment.

Payment type Code Reference
Other Notice number Owner's name

Enquiries

Use our online form to enquire or dispute a dog infringement.

You will need the infringement number.

Enquire or dispute online

Phone: 09 430 4200

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