Pay debtor

There are several ways you can pay debtors invoices or statements, such as cemetery fees, leases and other sundry accounts.

  • Online:  pay online with your credit or debit card
  • Direct debit:  you can authorise us to debit your account on a weekly, fortnightly, monthly basis or when they are due, from your bank account.
  • By phone:  call with your credit or debit card details
  • In person:  come into one of our customer service centres with cash, credit or debit card
  • Other:  pay via internet banking.

Please click on the related payment option tab below for details and links for that payment method.  

Online

Step 1.Have your card available

You can pay using a credit or debit card (Visa and Mastercard only). No fees or surcharges apply for online credit card payments.

Step 2.You'll need your payment code

To make an online payment, you'll need the Payment Code shown on your invoice or statement.

If you have recurring charges, please use the Online Payment Reference instead.

This helps us correctly match your payment to your account.

You can find your Payment Code or Online Payment Reference in the How to Pay section of your invoice or statement.

Step 3.Pay online

Click "Pay Now" to be redirected to our secure online payments website.  

By using our payment website, you agree to our Online Service Terms and Conditions.

Pay Now 

On the payments website:

  1. In the Payment Code field, enter the Payment Code shown on your invoice, or the Online Payment Reference if you have recurring charges.
  2. Click the magnifying glass icon or press Enter. Your invoice and amount will appear.
  3. To add another invoice, repeat step 1 with the next Payment Code. 
  4. Deselect any payments you do not wish to make.
  5. Click Next.
  6. Enter your email address to receive a receipt.
  7. Enter your card details to complete the payment.

You will receive a payment receipt by email once the transaction is complete.

Direct debit

Direct Debits can be set up to pay your debtors account on a weekly, fortnightly or monthly basis, from your bank account.

You can set up a direct debit with us online.  Please fill in the Direct Debit authorisation form.

Direct Debit authorisation form

By phone

Step 1.Have your card ready

Pay using a credit or debit card (Visa and Mastercard only). No fees or surcharges apply for online credit card payments.

Step 2.You'll need your payment code

You'll need the Payment Code shown on your invoice or statement. 

If you have recurring charges, please use the Online Payment Reference instead.

This helps us correctly match your payment to your account. 

You can find your Payment Code or Online Payment Reference in the How to Pay section of your invoice or statement.

Step 3.Phone us

You can call us with your details to make a payment. 

Phone: 09 430 4200

Freephone: 0800 932 463

A receipt can be issued upon request.

In-person

Bring your invoice or statement into one of our Customer Service Centres.

You can pay with cash, Eftpos or Visa or Mastercard. A receipt can be issued upon request.

Te Iwitahi (civic centre)
 9 Rust Avenue, Whangārei
Hours: Monday to Friday – 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre 
9 Takutai Place, Ruakākā
Hours: Monday to Friday – 8:30am to 4:00pm
Closed public holidays

Service centre at isite
92 Otaika Road, Raumanga
Hours: Monday to Friday – 9:00am to 12:00pm and 12:30pm to 4:30pm
Closed public holidays

Other

Internet banking

You'll need your payment code

You'll need the Payment Code from your invoice or statement.

This helps us correctly match your payment to your account.

You can find your Payment Code in the How to Pay section of your invoice or statement.

Pay invoice(s)

We are listed as a bill payee with your bank.

  • Search for "Whangarei District" in the payee list
  • Select "Whangarei District Council - Debtors"
  • Pay the amount listed on the invoice(s). 

Bank account number: 12-3115-0040516-002

Please use the correct code and reference based on your invoice date.

Payment type Code Reference
Debtors Payment code Account holder's name

Enquiries

Use our online form to enquire about a payment.

Enquire online

Phone: 09 430 4200

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