Water fees and charges

Image of whau valley dam for Water fees page.

Our fees and charges for the 2026-27 financial year are provided below.

All fees are stated as GST inclusive (unless otherwise stated).

We reserve the right to review any fees and charges at any time. Please check with us for any updates.

Application to connect to the public water network (potable water, wastewater, stormwater)

	Amount
Service connection to, or disconnection from, the public utility infrastructure	$505.00

Meter testing

	Amount
25mm diameter and under	$615.00
Over 25mm up to 40mm diameter	$784.00
Over 40mm diameter	$937.00

Meter only water connections (fast track)

	Amount
Public utility 20mm manifold meter only	$468.00
Public utility 20mm manifold + meter	$939.00
Public utility 20mm manifold + meter + box	$1,086.00
Public utility 20mm inline meter + dual check valve	$801.00
Cast iron meter box (materials only)	$269.00

Boundary devices

Charges for backflow preventers are now targeted rates. Refer to the current Annual Plan for current costs.

Annual Plan

Special meter reading

	Amount
For special meter readings requested by customers for each meter reading outside the normal reading cycle	$79.00

The applicant shall arrange for a Water Services licensed contractor to undertake the installation of the connection once approved.

Standpipes metered

	Amount
Weekly hire (minimum charge one week)	$43.00
Meter reading (monthly)	$93.00

Tanker filling point

	Amount
Per fill	$31.00

Water consumption rates

	Amount
Water supply charge	$70.00
Volumetric consumption charge – per m³ (standard domestic charge)	$4.38 per m³

Commerce Commission Public Disclosures

Charges and IFF Levies information - Water and Wastewater - July 2026(PDF, 519KB)

Dividends and Funding Growth Disclosures - Water and Wastewater - August 2026(PDF, 144KB)

Notice of temporary dog access rule

Under clause 10.1 of Whangarei District Council’s Dog Control Bylaw 2024, the area of Okara – former Old Boys rugby grounds playing fields is temporarily closed to the public, including for dog access, until further notice due to multiple safety hazards identified on site.

Read public notice

Temporary Closure

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Wastewater network capacity

We are carefully managing the capacity of our wastewater network in Ruakākā and parts of Whangārei Heads. Before applying for a Resource Consent or Building Consent, please contact us to find out whether your project may be impacted.

Submit an online customer request

Announcement

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Hātea walkway swing bridge temporarily closed

The Hātea walkway swing bridge on the walking trail from A H Reed Memorial Kauri Park to Whangārei Falls is closed following a failed safety inspection. We are working with specialist engineers and contractors to replace the bridge structure to ensure necessary stabilisation and safety improvements.

See the project page for details

Temporary Closure

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Broadleaf weed treatment

Broadleaf weed control treatments will be taking place at selected parks, reserves and playgrounds throughout September and October 2026. See which areas are being treated and read the guidance for visiting a treated area.

Read public notice

Announcement

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Kotuitui Whitinga bridge marine and pedestrian closure

Kotuitui Whitinga bridge will be closed for repainting from 6:00am on Monday 14 September to 6:00am on Monday 21 September 2026.

Pedestrians on the Hātea Loop Shared Path can follow the marked detour route via Port Road and Herekino Street.

Skippers should contact Bridge Control for updates prior to setting off and plan trips either side of the closure.

Kotuitui Whitinga closure

Temporary Closure

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