Complaints policy

The purpose of this policy is to explain to the public and council (staff, contractors and volunteers):

our definitions of a complaint

principles we will apply when dealing with complaints

our process for management of complaints

roles and responsibilities of our Council personnel.

New bylaws may affect new approvals

From Friday 25 September 2026, three new bylaws are now in force: Public Safety and Nuisance Bylaw; Public Trading, Events and Commercial Filming Bylaw; and Signs Bylaw. Existing permits and exemptions remain valid, but some new approvals may be affected.
We’re updating our website to reflect the new rules. If you have any questions, email: BylawEnforcement@wdc.govt.nz.

Public notice and bylaw links

Announcement

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VHF channel change from 1 October 2026

From Thursday 1 October 2026, the VHF channel to contact Bridge Control for the Te Matau a Pohe and Kotuitui Whitinga bridges to be raised will be changing to VHF channel 10. This change is being made to improve communications between boats and Bridge Control.

Announcement

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Notice of temporary dog access rule

Under clause 10.1 of Whangarei District Council’s Dog Control Bylaw 2024, the area of Okara – former Old Boys rugby grounds playing fields is temporarily closed to the public, including for dog access, until further notice due to multiple safety hazards identified on site.

Read public notice

Temporary Closure

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Wastewater network capacity

We are carefully managing the capacity of our wastewater network in Ruakākā and parts of Whangārei Heads. Before applying for a Resource Consent or Building Consent, please contact us to find out whether your project may be impacted.

Submit an online customer request

Announcement

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Hātea walkway swing bridge temporarily closed

The Hātea walkway swing bridge on the walking trail from A H Reed Memorial Kauri Park to Whangārei Falls is closed following a failed safety inspection. We are working with specialist engineers and contractors to replace the bridge structure to ensure necessary stabilisation and safety improvements.

See the project page for details

Temporary Closure

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Broadleaf weed treatment

Broadleaf weed control treatments will be taking place at selected parks, reserves and playgrounds throughout September and October 2026. See which areas are being treated and read the guidance for visiting a treated area.

Read public notice

Announcement

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