Parks, recreation and tree issues

Report issues with trees, parks, reserves, playgrounds, sportsgrounds, coastal structures and seawalls.   

If you have an urgent issue, please contact us on 0800 932 463 or 09 430 4200 (24 hours a day). Issues reported online outside of Council hours (8:30am to 4:30pm, Monday to Friday) will not be investigated until the next working day.

Coastal structures and seawalls

Help keep our coastal structures in good shape by telling us if you find problems with:

  • wharves
  • pontoons
  • jetties
  • seawalls
  • boat ramps

Report a coastal structure or seawall issue

Playground and skatepark maintenance

Report playground and skatepark issues including:

  • vandalism or missing play equipment or furniture
  • dirty playgrounds, skateparks or equipment
  • requests for new playground or playground equipment
  • playground or skatepark lighting
  • general playground or skatepark maintenance

Please note, we try to fix playground problems as quickly as we can, but sometimes special parts can take a while to arrive.

Report a playground or skatepark issue

Parks and reserves maintenance

Help keep our parks and reserves in good shape by telling us if you find problems with:

  • damaged or vandalised structures, furniture or sculptures
  • weeds, plant or gardens
  • lighting
  • damaged ground surfaces
  • paths and walkways
  • general park maintenance enquiries.

Report a park maintenance issue

To report a public toilet issue, please follow the link below.

Community facilities issues

Sportsgrounds maintenance

Report sportsground issues including:

  • damage or vandalism to playing surfaces or furniture
  • damaged or missing goal posts, netball rings and other sports structures
  • turf maintenance or field marking
  • sportsgrounds lighting
  • other sports park maintenance enquiries.

Report a sportsground issue


To report a tree that is causing a safety hazard please phone us so we can send someone to attend to it as soon as possible.

Phone: 09 430 4200 or Freephone: 0800 932 463

To report other problems with trees in parks and reserves, and street trees on public land, including:

  • dead, diseased or decaying trees
  • fallen trees
  • issues with root intrusion
  • damaged or hanging branches
  • storm damage to trees
  • clearing trees from power line
  • other tree maintenance enquiries.

Report a tree issue

Walking track maintenance and signage

Report walkways and track maintenance issues including:

  • furniture and structures (e.g. bridges and viewing platforms)
  • track surfaces
  • overgrown vegetation
  • track signage
  • other walking track maintenance enquiries.

Report walkway or track damage