Community issues

Report common community issues, such as graffiti, noise, CCTV, signage, misuse of public spaces or bylaw breaches.   

Contact us on 0800 932 463 or 09 430 4200 (24 hours a day) if you have an urgent issue.

We do not investigate issues reported online outside of our business hours (8:30am to 4:30pm, Monday to Friday) until the next working day.

Urgent issues include noise complaints or an ongoing barking dog.

Graffiti

Please use the form below to report any graffiti on public property and we will send our contractor to remove it. 

If your home or business is the subject of graffiti vandalism, please report it to your local Community Constable or to the Whangārei Police on 09 430 4500. If you can, take photographs of the graffiti on your property for the police before you remove it. 

Report graffiti 

For more information about graffiti removal visit the Resene website: 

Dealing with graffiti (resene.co.nz)

Damage to CCTV cameras

CCTV cameras are located throughout central Whangārei. If you notice any damage to cameras or issues with our CCTV system please let us know.

Report a problem with CCTV Cameras

Signage

Signs in our district are used to present information, provide warnings and ensure public safety.

If you notice an issue with existing signage please let us know. You can also log a request for new signs where they would be helpful. 

Report a signage issue or request a new sign

Please note that new signage requests are subject to prioritisation and further consideration, a process that can take several weeks or months to complete.

Use of public spaces

You can report an issue or make an enquiry about using public spaces, including

  • buskers
  • hawkers
  • vehicles on beaches
  • rollerblades and skateboards
  • scooters and electronic scooters (excluding Beam scooters)
  • other requests for use of public places.

Report a use of public space issue

Public Places Bylaw

Beam scooters

You can report issues with Beam scooters, such as scooters blocking footpaths or left on roads, directly to Beam.

For the fastest response, please report online so it can be sent directly to the Whangārei Beam staff.

Report an issue online directly to Beam

You can also email or phone Beam.  Please note that depending on call volumes, this may take longer than reporting online.

Email:  teamsupportnz@ridebeam.com

Freephone:  0800 507 676  (24 hrs, sevens days a week)

Helpline:  09 801 0906

Message:  you can message Beam from within the Beam app.

Breach of bylaws

Bylaws are local laws made by Council that apply only in our District. 

You can report issues with bylaws including:

  • suggest a beach for inclusion of prohibited areas for the vehicles on beaches bylaw
  • suggest changes to other bylaws
  • miscellaneous bylaw issues or enquiries. 

Report a general bylaw issue

Bylaws

Other community issues

Use the link below to report any other community issue you would like us to know about.

Report a community issue

 

Noise

Our noise control service can be used at any time of the day or night to control excessive noise. 

Commercial or industrial noise

Noise from building and construction work can be considered a nuisance.

In New Zealand we have Construction Noise Standards which limits noise levels and times of operation, depending on certain situations. 

Where equipment such as pumps, compressors or other commercial activity disturbs residents, our District Plan stipulates maximum allowed noise levels, depending where and when the noise occurs. 

Our Environmental Health Officers can advise you about what noise regulations apply in your area.  

Report excessive commercial or industrial noise

Residential noise

If you’re being disturbed by noise in your neighbourhood that is occurring now, please call us. 

Phone: 09 430 4200 or Freephone: 0800 932 463

Otherwise, please report it online.

You can also request a review of enforcement for ongoing issues with unresolved residential noise. 

Report excessive residential noise

Barking dogs or crowing rooster

If your neighbour's dog is barking and disturbing you, talk to your neighbour if you can. They might not know there's a problem, especially if the dog barks when they're not home. The same applies to crowing roosters.

If you can't talk to your neighbour or if that doesn't help, you can report it to us. 

Report a barking problem

Report a crowing rooster

Noise infringement disputes

To dispute a noise infringement ticket or to request a court hearing, you will need the infringement number.

You can also use the below form to make an enquiry about an infringement payment.

Dispute a noise infringement

For information about a payment you have made or wish to make, follow the link below. 

Make a payment

General noise issue

You can report a general noise issue or make an enquiry about noise.

Report a general noise issue