Before any work is started on-site, please check to confirm that your property is in an area that has access to Council's water network, a connection point exists to the property boundary and that the system has enough capacity.
We can assist with checking your property, help with the application process and any enquiries. You can contact us online or by phone.
Enquire online
Phone: 09 430 4200
For most properties, a connection point will have been allowed for at the time of subdivision. If not, you may need to apply for a new water connection to connect to our Council reticulation.
Please complete the application form to:
- apply for a connection
- disconnect from the local water supply
- relocate a water connection
- apply for a backflow preventer.
Public Utility connection / disconnection application(PDF, 314KB)
You will need to supply the following supporting documents with your application form.
- site plan
- as-builts of the existing network
Choose from the list of licensed and approved contractors below.
Licensed and approved contractors
We recommend that you agree the price and availability with the Contractor prior to making the application. The contractor needs to be nominated on application form.
Submit the completed application form along with supporting documentation to:
By email: mailroom@wdc.govt.nz
By post:
Whangarei District Council
Private Bag 9023
Te Mai
Whangārei 0143
In-person:
Forum North customer service centre
7 Rust Avenue, Whangārei
Monday to Friday - 8:00am to 4:30pm
Closed public holidays
Ruakākā service centre
9 Takutai Place, Ruakākā
Monday to Friday - 8:30am to 4:00pm
Closed public holidays
A fee may be charged. If you are bringing the application form into one of our Customer Service centres, you can pay by cash, eftpos or credit card.
Water fees and charges
If you are submitting the application to us by email or post, we will contact you about the fees payable. You can pay either online, in-person at one of our Customer Service centres or by phone.
Pay an application fee or invoice
Your application will be processed once the fee and application form are received.
We will assess your application and if approved, we will send you an approval letter.
If the connection requires Development Contributions, then the approval letter will be held until payment is received.
Once approved, the work can be carried out by an approved Council registered contractor.
You must arrange for us to carry out an inspection prior to back-filling of underground services and with a minimum of 24 hours notice.
You will need the PU number which is shown on your approval letter.
Book an inspection online
You must supply us with the following within one month after the commissioning of the new water connection or backflow preventer.
- final As-built plans*
- meter details with location notes
- backflow test certificate.
* The as-built plan will have to comply with our Environmental Engineering Standards. Relocation works must show the location of decommissioned connection in the as-built as well as the location of new connection.
You will need the PU number which is shown on your approval letter.
Upload final documents online