Apply for a water connection, meter or backflow preventer

Photo of a water meter.

To connect to the water network, you will need to submit an application form and you must use an approved contractor.

Licensed and approved contractors

Residents are not permitted to move, modify or alter Council water meters or meter boxes without prior consent.

If you need to move, modify, or alter the position of your water meter, you must complete a Public Utility Application and have the work undertaken by a Council licensed water contractor. 

Connection / backflow preventer

Step 1.Check your property 

Before any work is started on-site, please check to confirm that your property is in an area that has access to Council's water network, a connection point exists to the property boundary and that the system has enough capacity.

We can assist with checking your property, help with the application process and any enquiries.  You can contact us online or by phone. 

Enquire online 

Phone: 09 430 4200

Step 2.Select and engage an approved contractor

Choose from the list of licensed and approved contractors below.  

Step 3.Apply for or relocate a water connection

For most properties, a connection point will have been allowed for at the time of subdivision. If not, you may need to apply for a new water connection to connect to our Council reticulation.

Please complete the application form to:

  • apply for a connection
  • disconnect from the local water supply
  • relocate a water connection
  • apply for a backflow preventer.   

Public Utility Connection / Disconnection application form(PDF, 145KB)

Step 4.Pay fee 

A fee may be charged.

Your application will be processed once the fee and application form are received.

Water fees and charges

Step 5.Send to us

Complete and submit the application form along with supporting documentation and payment to:

By email: mailroom@wdc.govt.nz

By post:

Whangarei District Council
Private Bag 9023
Whangārei 0148

In person:

Forum North customer service centre
7 Rust Avenue, Whangārei
Monday to Friday - 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre 
9 Takutai Place, Ruakākā
Monday to Friday - 8:30am to 4:00pm
Closed public holidays

Water meter only

Step 1.Check your property 

Before any work is started on-site, please check to confirm that your property is already connected to the Council's water network.

We can assist with checking your property, help with the application process and any enquiries. You can contact us online or by phone.

Enquire online 

Phone: 09 430 4200

Step 2.Select and engage an approved contractor

Choose from the list of licensed and approved contractors below.  

Step 3.Apply for a water meter

If a domestic water connection is already in place, you may need to apply for a water meter only. This application form is for domestic 20mm water connections only.

Fast Track Water Meter Application Form(PDF, 707KB)

Step 4.Pay fee 

A fee may be charged.

Your application will be processed once the fee and application form are received.

Water fees and charges

Step 5.Send to us

Complete and submit the application form along with supporting documentation and payment to:

By email:  mailroom@wdc.govt.nz

By post:

Whangarei District Council
Private Bag 9023
Whangārei 0148

In person:

Forum North customer service centre
7 Rust Avenue, Whangārei
Monday to Friday - 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre 
9 Takutai Place, Ruakākā
Monday to Friday - 8:30am to 4:00pm
Closed public holidays

We approve contractors who carry out work on our water supply system. There are two types of approved contractors.

Registered contractor

  • Can construct or modify new water reticulation (including reticulation that will be transferred to Council ownership).
  • They may not make connections to live mains or do maintenance, install a water meter or carry out shut downs of live water reticulation.

List of registered contractors(PDF, 164KB)

Licensed contractor

  • Can do everything a registered contractor can do AND carry out work on live mains, including connections to the live reticulation.

List of licensed contractors(PDF, 143KB)

Backflow prevention devices stop contaminated liquids entering the water supply system.

Commercial or industrial

All water for commercial or industrial purposes must have a testable backflow prevention device installed at the property boundary.

Residential

Residential properties must have a testable backflow prevention device at the property boundary if they have:

  • an alternative water supply
  • swimming pool
  • spa
  • irrigation system.

Domestic connections without the above have non-testable devices installed with the meter.

Backflow Prevention Policy and Code of Practice