High rainfall and winds have caused a number of outages in the District. Please see this link for known service disruptions.
Report non-urgent issues relating to blocked sewers and gully traps, wastewater treatment plants and Council-maintained sewer systems. Avoid any contact with sewage as it can be very toxic.
Contact us on 0800 932 463 or 09 430 4200 (24 hours a day) if you have an urgent issue.
We do not investigate issues reported online outside of our business hours (8:30am to 4:30pm, Monday to Friday) until the next working day.
Urgent issues include a sewage spill on public land.
Report any unpleasant odours or other signs of a blocked or overflowing sewers or gully traps.
Gully traps empty wastewater from the kitchen, laundry and bathrooms and are usually located on the external walls of homes and businesses. If a gully trap fault is caused because of capacity issues in the public network we will contribute to a solution.
Report a general sewage or wastewater issue
Find out more about preventing sewage blockages in your home and the public network, by following the link below.
Preventing sewage spills
You can report sewage issues with:
Problems with private septic tanks, on-site wastewater treatment systems or pump-up systems are the responsibility of home and business owners who should call a plumber directly.
Report an issue with a Council maintained sewage system