Water quality

Image of water droplet in a puddle of water.

We provide high quality and safe drinking water to our community.   Our water comes from local dams, bores and rivers and goes through a full treatment process.

We test it at our accredited laboratory to meet the Drinking Water Standards for New Zealand. It is also tested at local supply points. 

Please let us know if you have any concerns about the taste, odour or appearance of your drinking water. We have a legal duty to provide water that looks and tastes acceptable to our community.

Report a water quality concern

If you're unhappy with how we have dealt with a water quality concern you can make a complaint to New Zealand’s water services regulator - Taumata Arowai.

Taumata Arowai website (taumataarowai.govt.nz)

For information about Fluoridation, please view the below page.

Fluoridation

Run your taps first to remove heavy metals

Some plumbing fittings have the potential to allow minute traces of metals to accumulate in water standing in your pipes and taps for several hours. 

Although the health risk is small, the Ministry of Health recommends that you flush a mugful of water from your drinking water tap each morning before use to remove any metals, such as lead and copper, which may have dissolved from the plumbing fittings. 

We recommend this simple precaution for all households, including those on public and private water supplies. 

For more information, please call a Health NZ Drinking Water Assessor:

Phone: 09 430 4100

Drinking water standards

The Drinking Water Standards for New Zealand set the acceptable levels for a range of contaminants in drinking water. They are based on guidelines set by the World Health Organisation.

Taumata Arowai website 

Report it

Use our online form to report concerns about the taste, odour or appearance of your drinking water.

Report an issue

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