If we haven't collected your household rubbish or recycling, first check the following:
- you used a Council approved bag
- you placed your bins or bags out on the correct day of the week by 7:30am
- a sticker was left explaining there was a problem, such as your bag was too heavy, or incorrect items in your recycling bin.
Check what can go into the recycling bins
If none of the above apply, it is after 4:00pm on your collection day and within one working day of your normal collection time, please report your missed collection.
Report your missed collection
Please include a specific street address and location details as well as a contact phone number so that we can find the missed rubbish. We'll return as soon as we can, usually on the next working day.