From 1 February 2024, you need to put your lids, caps, bottle-tops and spray cans into your rubbish bag or wheelie bin, when new government recycling rules come in.
Report rubbish and recycling issues.
Note: You can get a new recycling bin for your property, free of charge, from following locations:
Contact us on 0800 932 463 or 09 430 4200 (24 hours a day) if you have an urgent issue.
We will respond to issues reported online outside of our business hours (8:30am to 4:30pm, Monday to Friday) on the next working day.
We clear fly-tipping rubbish on public land, Council-maintained roads, riverbanks and the foreshore.
We take fly-tipping seriously and will prosecute those responsible where possible. Please report any extra details that could help with prosecution like descriptions of vehicles and those responsible.
Report an illegal rubbish dumping (fly-tipping) issue
To report rubbish on state highways in the Whangārei District contact NZTA on 09 969 9800.
To report rubbish in waterways contact the Northland Regional Council on 0800 504 639.
Please report the location and time which the bin was overflowing, and we will try to empty it as soon as possible.
If you find a damaged bin please let us know so that we can repair it.
Report a damaged or overflowing public litter bin
We provide about 500 litter bins in our District. If you would like a new bin added in a location, please let us know and we will consider your request.
Request a new public litter bin location
If we haven't collected your household rubbish or recycling, first check the following:
Check what can go into the recycling bins
If none of the above apply, it is after 4:00pm on your collection day and within one working day of your normal collection time, please report your missed collection.
Report your missed collection
Please include a specific street address and location details as well as a contact phone number so that we can find the missed rubbish. We'll return as soon as we can, usually on the next working day.
If you have an issue or suggestion about our rubbish and recycling services, rubbish and recycling stations or waste minimisation programme, please get in touch.
Report a rubbish and recycling issue or enquiry
Read more about the changes