Paying your land rates

Land rates notices are sent to property owners four times a year.   

Rates instalments and due dates

There are a number of ways to pay your land rates:

  • Direct debit:  you can authorise us to debit your account on a weekly, fortnightly, monthly basis or when they are due, from your bank account.
  • Online:  pay online with your credit or debit card
  • By phone:  call with your credit or debit card details
  • In person:  come into one of our customer service centres with cash, credit or debit card
  • Other:  pay via internet banking or an international money transfer.

Please click on the related payment option tab for details and links for that payment method. 

Direct debit

Direct Debit is our preferred option for land rates payments and is exempt from penalties.

They can be set up to be paid from your bank account, on a weekly, fortnightly, monthly, quarterly or annual basis.

If there are any changes to your land rates charges, these will be automatically adjusted by us and notification sent to you in writing.

You can set up a direct debit with us online.  Please fill in the Direct Debit authorisation form.

Direct Debit authorisation form


Step 1.Have your card available

Pay using a credit or debit card (Visa and Mastercard only). We do not charge a fee for online credit card payments.

Step 2.You'll need your reference

You will need your Property ID number which is on your land rates notice.  

Step 3.Pay online

Once you click on the "Accept and pay online" button you will be redirected to a secure payment website.  

I have read, understand and agree to the Online Service Terms and Conditions

Accept and pay online 

You can pay for one or more land rates at the same time. 

Simply enter the Property ID number and follow the instructions until you get to the shopping cart.  Click ‘Save Cart’ to save the Property ID number.

Click the ‘Land Rates’ link in the left navigation to add another Property ID number.

Continue until all properties (property ID numbers) have been added.

A receipt will be issued after payment.

By phone

Step 1.Have your card available

You can pay using a credit or debit card (Visa and Mastercard only).  We do not charge a fee if you pay by credit card. 

Step 2.You'll need your reference

You will need your Property ID number which is on your land rates notice. 

Step 3.Phone us

You can call us with your details to make a payment. 

Phone: 09 430 4200

Freephone: 0800 932 463

A receipt can be issued upon request.


Step 1.Bring into us

Bring your land rates notice into one of our Customer Service centres.

You will need your Property ID number which is on your land rates notice.

Te Iwitahi
9 Rust Avenue, Whangārei
Monday to Friday - 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre 
9 Takutai Place, Ruakākā
Monday to Friday - 8:30am to 4:00pm
Closed public holidays

Step 2.Pay rates

You can pay with cash, Eftpos, Visa or Mastercard. We do not charge a fee if you pay by credit card.

A receipt can be issued upon request.


Internet banking

We are listed as a bill payee with your bank.  Search for "Whangarei District" in the payee list and select one of the payment types.

Our bank account number is 12-3115-0040516-002

When making an internet bank payment please use the correct code and reference types.

Payment type  Code type Reference type 
Rates Only Property ID Account holder's name

International bank transfer

Overseas customers may wish to send a direct credit from their overseas account to pay land rates.

International bank transfers

The rating year is divided into four instalments, each invoiced separately.

Your rates notice arrives about one month before the due date.

You must pay each instalment by the due date:

Instalment Payment due date
1st 20 August
2nd 20 November
3rd 20 February
4th 20 May

If the 20th falls on a weekend, make sure that you pay by the next working day.

You are welcome to pay the total year's land rates, but there is no early-bird discount for payment in full.

  • A 10% penalty will be added to any amount of the current instalment remaining unpaid after the due date.
  • A 10% penalty will be added in September, on prior year's arrears.
  • If direct debit payments are current, no penalties will be incurred.

If you have recently changed your postal address or update your contact details, let us know:

Change your postal address or contact details

We are only able to process a property owner name change if the name has been legally changed on the Property Title.

If the property owner name has not been changed on the Title through the Land Registry Office, we suggest you contact a lawyer for guidance as we cannot make any amendments.

Once a name change is completed on the property title, a copy must be provided to us for verification and actioning.

If you require any further assistance with this matter please contact us.

Enquire online

Phone:  09 430 4200