Contact details

Whether you need advice, support or action, we are here to help. 

Customer services hours 

Forum North customer service centre
Monday to Friday - 8:00am to 4:30pm

Ruakākā customer service centre 
Monday to Friday - 8:00am to 4:00pm

Online

Get in touch with us online using these quick links:

Customer feedback

Report an issue

Change your postal address

Rates notices by email

Phone

Whangārei Office
Freephone: 0800 932 463
Phone: +64 (0)9 430 4200  (24 hours, seven days a week)

 

Ruakākā Office
Phone: +64 (0)9 432 8360 

In person

Whangārei Office: Forum North, 7 Rust Avenue
Office hours: Monday to Friday: 8:00am to 4:30pm
Public Holidays: Closed

 

Ruakākā Service Centre Office: Takutai Place 
Office hours: Monday to Friday: 8:00am to 4:00pm
Public Holidays: Closed

Post

Whangarei District Council
Private Bag 9023
Whangarei 0148

Email

Email us at mailroom@wdc.govt.nz 

Below are the contact details for other Council offices and related services in the District:

 Area           Phone number   Email address             
Animal Control
(Kioreroa Road)
+64 9 438 7513 mailroom@wdc.govt.nz
 Building enquiries +64 9 430 4224 mailroom@wdc.govt.nz
 Cemeteries +64 9 430 4207 cemeteries@wdc.govt.nz
 Events management
(Semenoff Stadium)
+64 9 430 4833 events@wdc.govt.nz
 Forum North +64 9 430 4244 mailroom@wdc.govt.nz
Library  +64 9 430 4206 whglibrary@wdc.govt.nz 
Parking
and Bylaw Enforcement
+64 9 438 7513 mailroom@wdc.govt.nz 
 Re:sort refuse station
(Kioreroa Road)
+64 9 438 6288   
 Wastewater Treatment Plant
(Kioreroa Road)
0800 438 291 mailroom@wdc.govt.nz 
 Water Testing Laboratory
(Kioreroa Road)
+64 9 430 4220  mailroom@wdc.govt.nz
 Water Treatment Plant
 (Whau Valley)
+64 9 437 2979  
 Whangārei i-site
(Tarewa Park)
+64 9 438 1079