Contact details

Whether you need advice, support or action, we are here to help. 

Customer services hours 

Forum North customer service centre
Monday to Friday - 8:00am to 4:30pm

Ruakākā customer service centre 
Monday to Friday - 8:00am to 4:00pm

Online

Get in touch with us online using these quick links:

Customer feedback

Report an issue

Change your postal address

Rates notices by email

Phone

Whangārei Office

Freephone: 0800 932 463

Phone:  09 430 4200  (24 hours, seven days a week)

Ruakākā Office

Phone:  09 432 8360 

In person

Forum North customer service centre
7 Rust Avenue, Whangārei
Monday to Friday - 8:00am to 4:30pm
Closed public holidays

Ruakākā service centre 
9 Takutai Place, Ruakākā
Monday to Friday - 8:00am to 4:00pm
Closed public holidays

  

Post

Whangarei District Council
Private Bag 9023
Whangārei 0148

Email

Email us at mailroom@wdc.govt.nz 

Below are the contact details for other Council offices and related services in the District:

Area Phone number Email address

Animal Control (Kioreroa Road)

09 438 7513

mailroom@wdc.govt.nz

Building enquiries

09 430 4224

mailroom@wdc.govt.nz

Cemeteries

09 430 4207

cemeteries@wdc.govt.nz

Events management (Semenoff Stadium)

09 430 4833

events@wdc.govt.nz

Forum North

09 430 4244

forumnorth@wdc.govt.nz

Library

09 430 4206

whglibrary@wdc.govt.nz

Parking and Bylaw Enforcement

09 438 7513

mailroom@wdc.govt.nz

Re:sort refuse station (Kioreroa Road)

09 438 6288

Wastewater Treatment Plant (Kioreroa Road)

0800 438 291

mailroom@wdc.govt.nz

Water Testing Laboratory (Kioreroa Road)

09 430 4220

mailroom@wdc.govt.nz

Water Treatment Plant (Whau Valley)

09 437 2979

mailroom@wdc.govt.nz

Whangārei i-site (Tarewa Park)

09 438 1079

info@whangareinz.com

Te Manawa The Hub Information Centre (Town Basin)

09 430 1188

thehub@whangareinz.com