Council services through COVID-19

Unite against COVID-19

Whangarei District is at Alert Level 2

The Covid-19 Alert level for Northland moved to Alert Level 2 from Wednesday 8 September 2021.

All council facilities will be open to the public with Level 2 safety measures in place from Monday 13 September 2021 unless noted otherwise below.

General safety precautions

  • In all our public areas please allow 2 metres of physical distancing from people you don't know.
  • All visitors must sign in at our reception areas or use the NZ Covid Tracer app.
  • Our front-line staff will be wearing face-coverings and we ask our customers to do the same.
  • Surfaces at council facilities will be frequently cleaned, and hand sanitiser will be available for visitors to use.
  • Feeling sick or unwell? Please stay home and talk to a doctor.

Customer Service Centres 

Forum North will open at 8:00am on Monday 13 September 2021, and the Ruakaka Service Centre will open at 8:30am on Monday 13 September 2021.

We encourage customers to do Council business online or over the phone where possible. Please call us to book appointments in advance, to avoid unnecessary waiting and crowding. 

Contact us
Make a payment online

Bookings for our Duty Planner and Duty Building Officers need to be made in advance.  Our preference is for meetings to be held online or over the phone.  

Whangarei District Library

Opening 9am Monday 13 September. Libraries will be set up to comply with Ministry of Health guidelines. Restrictions on the number of people permitted to enter will apply. Branch libraries and the mobile library will remain closed over Level 2 and until further notice.

Te Manawa – the Hub and Whangarei iSITE

Te Manawa – the Hub will re-open from 9:00am Monday 13 September 2021. Whangarei iSITE on Tarewa Road is temporarily closed for maintenance. Please note Intercity Bus services are currently on hold.

Whangārei District Cemeteries

The Cemetery office and gates are open.

Up to 100 people can attend outdoor funerals and tangihanga at Alert Level 2, if funeral directors have registered with the Ministry of Health. Physical distancing will need to be maintained and funeral directors will collect details for contact tracing.

Whangārei Laboratory

Whangārei Laboratory will re-open for sample-delivery from 8:00am until 3:00pm starting Wednesday 8 September 2021. 

Forum North Entertainment Centre and Semenoff Stadium

Both venues will be available for hire from 8:00am Monday 13 September 2021 in accordance with Government guidelines for venues.  

Car parking

All Council carparks are open and operating as normal. Our wardens are working at Alert Level 2.

Rubbish and recycling collection

Our kerbside bag collection, and red and blue-bin recycling services, will continue as usual. Paper and cardboard will also be collected as normal. Transfer stations are open and operating, although visitors must wear a face-covering and record their visit either by signing in or using the NZ COVID Tracer app.

Parks, playgrounds, public toilets

Council facilities will be individually re-opened as they can be cleaned and assessed for safety. Please use the NZ COVID Tracer app to record your visit to these facilities.

Parents and caregivers are asked to be mindful that their children are physical distancing at playgrounds.

Sports parks

Each sporting code will decide matters relating to their own competitions and how they will manage government requirements such as physical distancing and contact tracing. The park facilities will be open at Alert Level 2.

Community halls

Community halls are open - contact your local community hall board for more specific information. Entry will be limited according to each site’s size and ability to practice 2 meter physical distancing.

Council events and event permits

Council managed events will only go ahead where Government guidance for gatherings under Alert Level 2 can be met.

Alcohol licensing

Applications for alcohol licenses or manager’s certificates can be made on our website and interviews or meetings with applicants will be done over the phone. Please contact us for guidance.

Animal Control Office

All dog services, including responding to roaming dog reports, will continue.  

Adoption visits must be by appointment only. The office will be open from 8:30am - 5:00pm.

Dogs must be kept on a lead while exercising (except for off-lead dog parks) so physical distancing can be maintained between owners.


CitySafe patrols will continue under Alert Level 2.

Citizenship Ceremonies

Citizenship ceremonies are currently on hold.

Freedom Camping

Freedom camping sites around our District remain open. Campers may move to a new site if they would like to. 

Freedom campers must observe 2-metre distancing from people they don’t know, record where they stay and who they interact with for contact tracing purposes, use heightened hygiene practices and comply with all instructions from New Zealand Police or Council officers.

Government advice

Check current alert level status and further Government advice:

To check if you may have been exposed to the virus, compare your movements against this list of locations.

Places of Interest - Ministry of Health