This page contains information about the drinking water supply for the Whangarei district.
20/09/2012 1:45 p.m.
Council provides a clean, safe and reliable water supply to approximately 80% of the district's population. The seven water supplies we operate are all graded by the Ministry of Health and meet its standards.
Water is also supplied for fire fighting purposes.
In some rural areas, communities may rely on other sources of water such as rainwater, springs, bores and streams. These supplies have varying methods of treatment ranging from no treatment to filtration and disinfection.
Water leaks and burst water mains
If you suspect a watermain leak, call our Customer Services Department on +64 9 430 4221 or 0800 932 463.
Backflow prevention devices stop contaminated liquids entering the water supply system.
All water for commercial or industrial purposes must have a testable backflow prevention device installed at the property boundary.
Residential properties must have a testable backflow prevention device at the property boundary if they have:
- an alternative water supply
- swimming pool
- irrigation system.
Domestic connections without the above have non-testable devices installed with the meter.
To view the Backflow Prevention Policy and Code of Practice follow the link below.
Water quality testing
The Council Laboratory in Kioreroa Road offers testing services and provides information for private customers who have concerns about the quality and safety of their drinking water.
We can customise analyses to suit your needs.
The following link provides more detailed information about this service.
Water Testing Laboratory
How to connect to the water supply
Council owns and manages the water supply and in most cases connections can be made to (or disconnections from) the supply by completing an application for public utility service connection/disconnection.
Public Utility Connection/Disconnection Application Form [817kb]
Water Meter Application Form [752kb]
Licensed and registered contractors
We approve contractors who carry out work on our water supply system. There are two types of approved contractors:
- a registered contractor can construct or modify new water reticulation (including reticulation that will be transferred to council ownership). They may not make connections to live mains or do maintenance, install a water meter or carry out shut downs of live water reticulation.
- a licensed contractor may in addition to the above carry out work on live mains, including connections to the live reticulation.
List of Registered Contractors [38.19kb]
List of Licensed Contractors [37kb]
Water Supply Bylaw
The bylaw was reviewed after consultation with the public, and the revised version was adopted in June 2012. To view a summary and the full version of the bylaw, follow the link below.