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Drinking Water Supply

Image for the Drinking Water Supply page.
This page contains information about the drinking water supply for the Whangarei district.
Updated: 30/01/2020 8:34 a.m.

We provide a clean, safe and reliable water supply to approximately 80% of the district's population.

The seven water supplies we operate are all graded by the Ministry of Health and meet its standards. Water is also supplied for fire fighting purposes.

In some rural areas, communities may rely on other sources of water such as rainwater, springs, bores and streams. These supplies have varying methods of treatment ranging from no treatment to filtration and disinfection.

Water leaks and burst water mains

If you suspect a watermain leak, call our Customer Services Department on +64 9 430 4200 or 0800 932 463.

How to connect to the water supply

We own and manage the water supply and you can apply for connection to (or disconnection from) it by completing the request form.

To download the form, follow the link below.

Public Utility Connection / Disconnection Application Form [391kb]

If you are connecting to the water supply for the first time, you will also need to apply for a water meter.

To download the form, follow the link below.

Fast Track Water Meter Application Form [210kb]

Licensed and registered contractors

We approve contractors who carry out work on our water supply system. There are two types of approved contractors.

Registered contractor

Can construct or modify new water reticulation (including reticulation that will be transferred to Council ownership).

They may not make connections to live mains or do maintenance, install a water meter or carry out shut downs of live water reticulation.

Licensed contractor

May in addition to the above carry out work on live mains, including connections to the live reticulation.

To view the current lists of contractors, select from the links below.

List of Registered Contractors [39kb]

List of Licensed Contractors [37kb]

Backflow prevention

Backflow prevention devices stop contaminated liquids entering the water supply system.

All water for commercial or industrial purposes must have a testable backflow prevention device installed at the property boundary.

Residential properties must have a testable backflow prevention device at the property boundary if they have:

  • an alternative water supply
  • swimming pool
  • spa
  • irrigation system.

Domestic connections without the above have non-testable devices installed with the meter.

To view the Backflow Prevention Policy and Code of Practice follow the link below.

Backflow Prevention Policy and Code of Practice [741kb]

Water quality testing

Our water testing laboratory in Kioreroa Road offers testing services and provides information for private customers who have concerns about the quality and safety of their drinking water.

We can customise analyses to suit your needs. For more more detailed information about this service, follow the link below.

Water Supply Bylaw

The bylaw was revised in 2012. To view a summary and the full version of it, follow the link below.


Whangarei District Council owns this website and the information, images and photographs in it are subject to copyright. No portion may be copied or republished without prior permission of Whangarei District Council. We have made every reasonable effort to provide accurate and reliable information. The use of any information is at the website visitor’s own risk and discretion.