This page contains information about water meter readings and water rates accounts.
29/06/2012 2:00 p.m.
Domestic water meters are read and accounts for water used are sent to property owners every 6 months.
Meters for commercial or high water use are read and accounts sent monthly, twice monthly or every 6 months. The dates the meters are read will vary depending on your area. All water passing through your meter is chargeable.
To help understand your water account better follow the link below.
Metered Water Invoice Explained [139kb]
The following document shows when your water account is scheduled to be billed.
Water Billing Schedule [25kb]
Final meter readings
Most properties in the urban areas and some rural areas of the Whangarei district are on metered water. If you are selling your property, a final water meter reading should be arranged between your solicitor and Council before settlement.
The fee for this service is $46.60 and you will also be billed for the water consumption up to the date of the final meter reading. Once the final water account has been processed, the water account will automatically be changed into the new owner’s name. For further details on property transfers, follow the link below.
Special reading fee
You can request your water meter to be read at any time if required. The fee for this service is $46.60 and an invoice will be sent to you. For more information please contact us.
For information about water leaks and how to apply for a leak assessment, follow the link below.
Calculate your own account
Generally water accounts are sent on a cycle basis, however if you wish to find out how much your charges will be for a particular period, follow the link below to estimate them.
Water Rate Calculator
There are several payment options available for paying your water account. As from 1st July 2012 a discount does not apply. If your account is paid late, a penalty may be applied. If you have any queries regarding the amount or payment date, please contact us.
For details about payment options, follow the link below.
Paying Your Bills
Please phone us on +64 9 430 4200 if you have any queries regarding your water account, billing dates or water connection.
Council offices - location and hours of opening