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Water Leaks

Image for the Water Leaks page.
This page contains information about how to find your water meter and check for water leaks.
Updated: 23/09/2019 3:42 p.m.
Photogragh of a Residential Water Meter
An example of a residential water meter.

Locate your water meter

It is usually in a box near your front boundary. The location and serial number of your meter is described on your water account. Your meter generally has a serial number located on the face which should match the number on the water account.


Lift the lid to access the meter, then lift the plastic cover on the meter to see the numbers.

Look for and repair any obvious leaks

Leaking taps, overflowing toilet cisterns and hot water cylinders will add unnecessary expense to your water bill. Generally it is a good idea to periodically check for water leaks, it saves water being wasted and you money.

Reading your water meter

Step 1

Write down the last two digits from the right and the number showing on the first dial. Do this when all taps are switched off and no water will be used for at least a few hours (including flushing the toilet). It is often best to do this last thing at night or when you know the house will be empty.

Businesses can carry out the same test over the weekend if nobody is on the premises. Do not turn off the tap next to the meter, this will stop all water flowing to the property and will not indicate if there is a leak.

Step 2

Read the meter again after 3 hours, or longer. Do this before anyone in the house uses any water (including flushing the toilet). Subtract the first reading from the second reading.

Second reading              03782304
First reading                  03782279

The difference (litres)             025

Step 3 

Divide this number by the number of hours between the readings.

025 litres divide by 5 hours = 5 litres “lost” per hour.

Did your test indicate a leak?

No - You have a good water-tight system

If your water bill is higher than normal, it may be the result of:

  • an increased number of people living on the property
  • excessive consumption or tap left running
  • a meter reading error.

(Please note only the first five black digits will appear on your water account.)

Yes - 1-5 litres lost per hour

This is a small leak costing you up to $35 every bill. Have another look around for any dripping taps and appliances or overflowing toilet cisterns and hot water cylinders. It is recommended you have a plumber repair the problem.

Yes - 6-10 litres lost per hour

This is a larger leak costing you up to $70 every bill. It is recommended you have a plumber repair the problem.

Yes - 10 or more litres lost per hour

This is s serious leak costing you significant money. Contact a plumber immediately. You may also want to turn off the tap at the meter when water is not required until repairs have been made.

Please note it is your responsibility to repair the leaks on your side of the meter.

Application for Leak Assessment [65kb]

Contact us

If you would like further assistance or want information regarding leak assessments offered by Council please contact us.  

Council offices - location and hours of opening



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