This section contains information on current methods available to pay accounts owing to Council.
Updated:
29/04/2013 3:16 p.m.
To avoid penalties, please ensure enough time is given to process your chosen payment option so that we receive it before the due date.
Receipts will not be issued unless they are specifically requested.
For information about dog registration payments, follow the link below.
Dog Registration
Payments via internet or phone banking
Our bank account number is 12-3115-0040516-002.
Council has already been set up as a bill payee with your bank. Search for "Whangarei" in the payee list on your bank's website and select one of the payment types.
Internet and/or phone banking can be used for payment of all accounts and a separate bill payment is necessary for each account being paid.
If you sell your property and purchase a new one in the District, you will need to set up new bill payments for rates and water. We recommend that payments for the old property be cancelled.
The following information will be required:
| Rates |
Rates |
Your Property ID number |
Account holder's name |
| Water |
Water |
Your Property ID number |
Account holder's name |
| Parking |
Parking |
Ticket number
The parking ticket number will be different for each payment, so use the 'One-off' payment option. |
Vehicle registration number |
| Debtors |
Debtor |
Debtor account number |
Account holder's name |
| Dog Registration |
Dog Reg |
Name ID number
The Name ID is situated at the bottom right-hand corner of the form. |
Owner's name |
| Other |
Use for all applications that do not fit the above options, e.g. consents, licenses etc.
The information will be different for each payment. Select the 'one-off' payment option. |
If a lump sum is being paid for multiple accounts, please send a remittance advice with the details. We prefer that the remittance advice be sent to us before, or on the day you make payment.
Email: mailroom@wdc.govt.nz
Fax: 09 438 7632
If you have any further enquiries please phone +64 9 430 4200 and ask for the Revenue office.
Direct debit
Direct debit is our preferred option for land and water rate payments.
Land rates
Direct debits can be arranged to pay your land rates from your bank account on a weekly, fortnightly, monthly, quarterly or annual basis.
If there are any changes to your land rates, they will be adjusted automatically and notification sent to you in writing - you do not have to visit the bank to make the change.
Water rates
Direct debits can be arranged to pay your water accounts from your bank account weekly, fortnightly, monthly or six monthly. We monitor your payments and if your water direct debit is insufficient to clear the water charges every six months, we will contact you to review the amount being debited. You can contact us at any time to review this arrangement.
When there is a change in property ownership, the direct debit is automatically cancelled upon receipt of the sale notice from the solicitor.
If you sell your property and purchase a new one, you must arrange a new direct debit. As the existing direct debit is linked to the property (not specifically the person), this will not be automatically transferred to your new property.
Direct debits may incur penalties if they are missed or dishonoured. You will need to make manual payments to make up any dishonoured payments.
To arrange a new direct debit authority for Land or Water Rates, use the forms below or contact us.
Direct Debit Form - Land Rates [61.8kb]
Direct Debit Form - Water Rates [62.5kb]
Automatic payments
You can arrange to pay your rates or water accounts by automatic payments from your bank account. The frequency and amount is your choice. One automatic payment must be set up for each property or water account. If there is more than one property involved, several payments may be necessary.
Please be aware if you are paying rates or water accounts by automatic payment, then these rates must be paid in full by the due dates otherwise penalties will be incurred. We do not monitor automatic payment amounts and we recommend that you review the amount and frequency when each installment notice or water account is received.
We prefer customers to use our Automatic Payment Forms to ensure the information provided is sufficient for payments to be credited to your account.
Automatic Payment Form - Land Rates [103.5kb]
Automatic Payment Form - Water Rates [56.7kb]
By phone
We accept Visa and Mastercard payments via the Contact Centre. Please phone us on +64 9 4304 200 with your details.
In person
You can pay any council payment with cash, cheque, Eftpos, Visa or Mastercard at any of our Customer Service Centres.
By post
Cheques, Visa or Mastercard payments can be sent to:
Whangarei District Council
Private Bag 9023
Whangarei 0148
New Zealand
Please enclose the remittance advice with your cheque to ensure payment is allocated to the correct account. If you are paying a parking ticket fine, please write the ticket number and vehicle registration number on the back of the cheque.
Do not post cash.
If you are paying by credit card, please fill in the Credit Card Payment Form and send or fax to us on 09 438 7632. We suggest that you do not email the form to us as your credit card details are not secure.
Credit Card Payment Form [53.7kb]
International money transfers
Overseas customers may wish to send a direct credit from their overseas account to pay land and water rates.
Quote the Whangarei District Council bank account number, 12-3115-0040516-02, ASB Bank, Walton Street, Whangarei to your bank. Please quote relevant information for payment to reach the correct account.
BSB number 123115
SWIFT code ASBBNZ2A
Please check if any fee for this service will be deducted from your payment before it reaches us.
With this information the overseas bank can do a transfer on your behalf.
Contact us
Council offices - locations and hours of opening