This page contains information about water meter readings and water rates accounts.
23/12/2013 8:50 a.m.
Calculate your own account
Generally water accounts are sent on a cycle basis, however if you wish to find out how much your charges will be for a particular period, our Water Rates Calculator tool will help you to estimate them.
Water Rate Calculator
As from 1st July 2012 a discount does not apply. If your account is paid late, a penalty may be applied.
If you have any queries regarding the amount or payment date, please contact us.
Water rates payments can be made online using our secure online payments area.
Pay Water Rates Online
For details of other payment methods, follow the link below.
Paying Your Bills
Domestic water meters are read and accounts for water used are sent to property owners every 6 months.
Meters for commercial or high water use are read and accounts sent monthly, twice monthly or every 6 months. The dates the meters are read will vary depending on your area. All water passing through your meter is chargeable.
To see when your water account is scheduled to be billed, follow the link below.
Water Billing Schedule [25kb]
Final meter readings
Most properties in the urban areas and some rural areas of the Whangarei district are on metered water. If you are selling your property, a final water meter reading should be arranged between your solicitor and Council before settlement.
The fee for this service is $48 and you will also be billed for the water consumption up to the date of the final meter reading. Once the final water account has been processed, the water account will automatically be changed into the new owner’s name. For further details about property transfers, follow the link below.
Special reading fee
You can request your water meter to be read at any time if required. The fee for this service is $48 and an invoice will be sent to you. For more information please contact us.
For information about water leaks and how to apply for a leak assessment, follow the link below.
Please phone us on +64 9 430 4200 if you have any queries regarding your water account, billing dates or water connection.
Council offices - location and hours of opening