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Help

 
 
This is a help page for users of this website.
Updated: 14/04/2015 2:13 p.m.
 

Browsers

This site has been tested to work with the most commonly used browsers and is best viewed with a 1024 x 768 screen resolution or greater.

For details about the browsers which are supported by this site, follow the link below.

Forms

We commonly use two types of forms on our website: online web-based forms; and accessible PDF forms. - An online forms can be completed and emailed to us via the website. An accessible PDF will need to be downloaded and saved o your computer before it is completed.

Completing an online form

These forms can only be completed online and emailed to us. The forms cannot be saved to your computer and must be submitted via our website using your internet browser. (You can select to have a copy of the completed online form emailed to you.)

There are some known issues with online forms when using certain internet browsers as highlighted in this table:

​Browser ​Issue/s
​Internet Explorer (IE11) ​You need to view this form in compatibility mode, as the form will not display. This is a known Microsoft bug with IE 11.
​Opera ​Sometimes boxes in the online forms do not display correctly in the Opera browser.
​Non-IE Browsers ​You cannot type into a multi-lined text box (rich-text box).
​Other ​You may experience some difficulty with printing this form if you are using a non-Internet Explorer browser. If you want a copy of your completed form, please fill in your email address to receive a copy in your email.

 

If these occur, follow the instructions contained in the Browser Issue Support document (link below) to resolve the issue.

Browser issue support [100kb]

Completing an accessible PDF form

Accessible PDF forms are tagged with 'AF' (accessible form) and can be saved to your computer.

You can then either:

  • print it, complete it by hand and send or deliver it to us, or
  • fill it out on your computer and save it before attaching it to an email to us.

Javascript

This site is created with the help of the scripting language JavaScript. Where possible, web pages have been made to work without JavaScript, although some functionality may be lost, such as not being able to open an online form.

Follow the steps below to turn on JavaScript in an Internet Explorer web browser. They will be very similar in other browsers.

  • open your browser and select the 'Tools' menu option at the top of the web browser
  • click the 'Internet Options' link on this menu
  • click on the 'Security' tab at the top
  • click on the 'Custom Level' button at the bottom of the window that opened
  • scroll to the bottom of the list that appears until it says 'Scripting'
  • under this area select the option 'Enable'
  • click the 'OK' button to save the changes.

If you turn on JavaScript or it was already turned on and you are still having problems please contact us.

PDF documents

Documents on this site are in Portable Document Format (PDF). In this format you can easily save, view and print the file exactly as it was created, with the same layout, images etc.

You will need Adobe Acrobat Reader to view PDFs. This is free and simple to download from the Adobe website.

If you have problems or want to know the basics of how to use PDFs the Adobe Reader Support Centre website has plenty of help available.

Download Adobe Reader

Adobe Reader Support Centre

Downloading PDFs

Forms and instructions can be downloaded using Acrobat Reader.

If the document doesn't open as quickly as expected, you can increase the speed of your download by:

  • right-clicking on the document link
  • on the pop-up menu select 'Save Target As' (Internet Explorer) or 'Save Link As'
  • select the place on your hard drive to save the file, and the name
  • once you click 'Save', the file will download to your computer hard drive
  • open it by double-clicking on the file name.

If you are having difficulty downloading a PDF, please make sure you have the most recent version of Adobe Acrobat Reader.

If you need further help, go to Adobe's Customer Support website.

Contact Adobe Customer Support

Known issues

There are known issues when using Adobe Reader version 9 with Internet Explorer version 10.

To resolve the issue either upgrade to a newer version of Adobe Reader, or open the PDF document and save it to your computer and then proceed to either open or print the saved file through your Adobe Reader program.

Printing

This site has been developed as a printer friendly website. This means that the browser will only print the main content of the page. It will not print the navigation menu, images, photographs or the Resources column.

If you would like to print the page as it appears, use the 'Print Screen' button on your keyboard.

Searching

The search field for our website is in the red banner at the top of every page in the site (in the right-hand-side).

By default our website search is a keyword search and will search for all instances of the word, or words, you enter.

If you enter 'District Plan', the search function will search for all pages and documents with 'District' in their title or description and then all documents with 'Plan'. The search results will list all pages and documents containing both words.

Searching Council databases

Information which is contained in our internal databases eg cemeteries, rates, resource consents, can be searched by selecting from the drop down list in the Search box.

Select the database you want to search in and enter a name in the empty box next to Search.

Text size

The text size is able to be changed in your Windows based browser to suit your individual needs.

  • Chrome, Firefox, Safari: hold down 'CTRL' and press '+' [or] '-' to alter the text size
  • Internet Explorer: hold down 'CTRL' and press '+' [or] '-' to alter the text size; or if you have a mouse wheel simply hold down 'CTRL' and roll the mouse wheel to alter the text size
  • Opera: select 'View' > 'Zoom', then choose a text size. This will also enlarge graphics.

Note: Differing browser versions may affect the ability to adjust font sizes.

Contact us

If you have specific enquiries about this website, please contact us.

Phone: +64 9 430 4200
Email: mailroom@wdc.govt.nz

Disclaimer/Copyright

Whangarei District Council owns this website and the information, images and photographs in it are subject to copyright. No portion may be copied or republished without prior permission of Whangarei District Council. We have made every reasonable effort to provide accurate and reliable information. The use of any information is at the website visitor’s own risk and discretion.