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So long and thank you, Settlement Support

It was a sad day for many people in Whangarei on Thursday as farewell was bid to Settlement Support and the tireless work by Settlement Support Adviser Ellen Altshuler and contractor Gwen Ras.
Updated: 19/02/2018 2:57 p.m.

Settlement Support Contractor Gwen Ras (left) and
Settlement Support Adviser Ellen Altshuler (second
from right) are thanked by Deputy Mayor Sharon Morgan
(2nd left) and Mayor Sheryl Mai (centre) and WDC
Economic Development Manager Peter Gleeson, for
their hard work and great achievements as Settlement
Support Whangarei.



​For the past eight years Council has been delivering Settlement Support Services under contract to Immigration NZ, but this has come to an end.

The settlement support office at 71 Bank Street, inside the Migrant Centre, has now closed, but Immigration NZ is introducing new ways to get skilled migrants into New Zealand and Whangarei and keeping them here.

These include:

New Zealand Now

This will be the primary source for general and local information about living and working in New Zealand.

From today (1 July) Immigration New Zealand will introduce a settlement information service to its Call Centre. Information about living and working in New Zealand will be available via the free-phone number 0508 558 855, (press 2). The former SSNZ free phone number 0800 776-948 will also connect to the Call Centre.

The new email address for settlement enquiries will be

New Zealand Now Opens in a new window.

A new face-to-face service in Whangarei, for migrants who want to speak to someone in person, will be announced later this month by Immigration New Zealand. The new service provider will also run workshops and seminars for new migrants about living and working in New Zealand.

A new role, Relationship Managers – Migrant Skills Retention, will work with the Settlement Networks to maintain the important connection between local stakeholders and Immigration New Zealand. The Relationship Managers will also assist businesses with migrant employee retention.

In the meantime, networks that have strengthened in partnership with Settlement Support during the past eight years will continue to thrive.

These include:


A friendship network where new migrant women can exchange traditions, knowledge, share the challenges of settlement, build connections and create a sense of belonging in the community. Activities include monthly evening meetings, Friday morning coffee group, weekly craft day, and more.

Sign up to the WINGS newsletter by emailing

WINGS Opens in a new window.

The Whangarei Migrant Centre

All migrants are welcomed at the Migrant Centre. It offers information and social support. It is a place where migrants can meet and connect.

Drop in to the office at: 
71 Bank Street, Whangarei.

Open from 9am-2pm.

Email: or phone: 430 0571



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