This page contains information about Council services during the Covid-19 pandemic.
6/04/2020 11:20 a.m.
Our essential services will continue to be provided to our community. This includes:
- Rubbish and recycling collection
- Drinking water
- Parks and reserves and walking trails (please observe social distancing)
- Public toilets (to a reduced level)
- Animal control for dangerous dogs and wandering stock
- Te Matau a Pohe Bridge lifting
Our call centre will still be open 24-hours, every day:
✆ 09 430 4200 or 0800 932 463.
Closure of Public Facilities
In line with Government directives, the following public facilities are closed:
- Forum North and Ruakaka Customer Service Centre
- Transfer Stations
- i-Sites and the Hub
- Water Laboratory (public access)
- Clapham’s Clocks
- Dog Parks
- Aquatic Centre
- Art Museum
- Kiwi North
- Quarry Gardens
- Whangarei Growers Market
Public transport is still running but on a reduced Saturday timetable. Elderly people should avoid public transport and use taxi services, which are operating as normal.
Please view the link below for the latest information.
We won’t be charging for parking during lock-down but we will still remove vehicles parked on access-ways (eg. driveways) where required.
Rubbish and Recycling
Rubbish disposal and collection is an essential service for our district.
Disposing of rubbish from those who are sick or in self-isolation
- People who are in self-isolation or feeling unwell must double-bag waste.
- Please put all the waste that you have used, including tissues and masks, in a plastic rubbish bag. Tie the bag when it is about three-quarters full. Place the plastic bag into your pre-paid bag or bin.
- Treat all cleaning waste in the same way.
- To give the virus time to die do not put rubbish bags containing these materials or bins out for collection for 72 hours.
- After that, your bags or bins can be put out for regular kerbside collection.
- Kerbside rubbish and recycling collections will continue as usual.
- Please put your rubbish out earlier than usual, i.e. before 7am, as we are staggering start times to reduce risk and help the crews get collection runs finished before dark.
- All rubbish and recycling transfer stations are closed until the end of the emergency and customers should use kerbside rubbish services instead.
- Re:Sort Resource Recovery Centre (Kioreroa Road) and Puwera Landfill will be closed except to commercial account holders carrying out essential services.
Online ways to pay rates, bills, fines
There are various ways you can make online payments to Council.
You can pay your bills to Council with your credit or debit cards (Visa or Mastercard only), using our secure online payments area. This includes Applications, Debtors, Dog and Vehicle Infringements, Land Rates and Water Rates.
We can set up a direct debit payment from your bank account on a weekly, fortnightly or monthly plan. If you would like help, please call us to set one up for you. Another option is to print it out, scan the form or take a photo of it and email it to us.
You can set this up yourself using your own internet banking provider. If you need to know how much to pay each month, ring us – we can help with that.
Internet Banking or Bill Payments
You can make payments to us whenever you want using internet banking.
Just remember to make separate payments if you have several different bills to pay, if you need guidance please call us. We are already set up as a bill payee with all major banks, with a range of Council bill payments to choose from on drop-down menus.
Internet Banking or Bill Payment
Having problems paying?
The Government has acknowledged that some people will be affected financially by the emergency and has arranged for help. Call us if you think you may have problems paying your rates. We may be able to point you to some assistance.
How to make applications
You can also use the internet to submit applications and apply for some of the services Council offers, without having to come into the office.
The Apply for It page has forms for a very wide range of applications from all-things building, to property searches, to drone permits, funding applications, liquor licencing, resource consents, road closures, trade waste disposal, to water testing.
Print out the form, then scan it or take a photo of it and email that in to us.
Apply for It
Other Services during Covid-19 Alert Level 3 and 4
Below is information on the provision of other Council services, during this time.
Only emergency inspections/compliance work will take place and no bookings will be taken for other building inspections until the alert level is reduced to Level 2.
Building Consent Applications
We will be providing a limited service. We will still accept electronic consent applications sent through the portal as per normal, and any paper applications that we currently hold will also be worked on remotely. In addition, during the COVID 19 pandemic, Council will accept applications via online file sharing services. For more information, contact:
Land Information Memorandum (LIM) and Potential Contaminated Search (PCS) Applications
We can still accept email and online application for LIM and PCS applications.
Some information may be incomplete as we cannot access our hard copy paper records and we will inform you by email if this is the case.
We will be providing a much-limited service. We will still accept electronic consent applications sent through the portal as normal and any paper applications that we currently hold will also be worked on remotely.
Resource Consent Compliance
Only emergency inspections and compliance work will take place.
We will carry out any essential work and investigations as requested by Northland District Health Board.
Essential road maintenance work will continue. Non-essential roadwork projects will be shut down.
Camping in Public Places
Everyone in New Zealand is now required to lock down and stay where they are until further notice. That includes all campers.
Anyone with no option but to remain in a self-contained campervan, caravan or bus over the restricted period, may camp in designated sites or other areas where camping is permitted, but may be asked to move.
If you need help with finding a place to stay please free-phone 0508 754 163.
Council will not be enforcing its normal maximum lengths of stay for freedom campers to enable them to stay in one location throughout the lock down period.
Further information for campers or people needing temporary accommodation is on our updated webpage:
Camping in Public Places
For more information and help, please follow the links below:
Ministry of Health
Financial Support - Ministry of Social Development