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Registration Refund

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This page contains information about when a refund of dog registration fees may be payable and what information you need to provide.
Updated: 15/10/2019 8:53 a.m.

If your dog passes away, you need to notify us in writing and specifically request a refund.

It is important that you do this as soon as possible, as the refunds are calculated on the number of full months left in the registration year, from the date we receive your written notification. 

The written request for a refund needs to be accompanied by either:

  • the current registration tag of the deceased dog or
  • a certificate or an invoice from a Veterinary Clinic confirming that the dog has passed away.

You will also need to provide proof of your bank account as all refunds are made to the owner's bank account.

Refunds are not available if your dog changes ownership or you sign your dog over to animal management.

Lost dogs/change of district

Council will not refund a proportion of the registration fee in respect of a dog that has been lost, or has changed owners or districts within New Zealand.

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Council offices - locations and hours of opening




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