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Essential Covid-19 Information (Level 1)

This page contains information about Council services during the Covid-19 pandemic and during the rebuilding phase.
Updated: 10/06/2020 4:58 p.m.
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New Zealand is at Alert Level 1.

Council Response Initiatives

Council has launched a 10-Point Whangarei Economic Recovery Response including a range of support initiatives for ratepayers, community, businesses, an operational budget review and shifting the thinking in our Long Term Plan.

Council is working to a new strategy to serve the community in the new economic context. This strategy evaluates the relationships Council has with various stake-holder groups including industry, small businesses and ratepayers.

Additionally, a $3m Relief Package is planned to support community groups, local businesses and ratepayers through the economic shock.

Alert Level 1 Guidelines

Whangarei District Council Customer Service Centres are open to normal operating hours.

Two metre physical distancing will be expected at all Council facilities, until you have been contact registered. Once contact registered, 1-metre physical distancing will be in place, with signs and floor markings to help maintain distancing measures.

Contact registering refers to the process of providing your name and contact details at the facility you are visiting, so contact tracing can be done if necessary.

Surfaces at Council facilities will be frequently cleaned and hand sanitiser will be available for visitors to use. People who are feeling sick or unwell must stay home.

Council is encouraging people to continue doing Council business online, with Customer Services asking that people call (on 09 430 4200) and book appointments with the team in advance, to avoid unnecessary waiting and crowding.

Council events and event permits

Events managed by Whangarei District Council will only go ahead where Government guidance for gatherings under Alert Level 1 can be met. Forum North Entertainment Centre and Semenoff Stadium will be open and available for venue hire set up as per MoH guidelines, particularly around numbers and physical distancing.

Events that require a Council permit will need to show how the event will meet the Alert Level 1 guidance for gathering.

Community Halls

Community halls are available. Entry will need to be limited according to the site size and ability to practice physical distancing of 2 metres, or 1 metre if contact tracing protocols are in place. Gatherings are limited to 100 people. Some hall management boards have chosen not to reopen their halls at the moment as they are not in a position to manage the government requirements.

Contact your local community hall board for more specific information, and please also read the advice on our Community Halls page:

Citizenship Ceremonies

Citizenship ceremonies are on hold – Department of Internal Affairs will send Citizenship certificates directly to applicants as they are approved.

City Safe

City Safe patrols have operated in the Whangārei city centre through all levels of lockdown, and will continue under Alert Level 1.

Whangarei Aquatic Centre

Whangarei Aquatic Centre has reopened, with social distancing and customer number limitations in place. Please visit their website or call the Aquatic Centre direct for more information on 430 4072.

Payment Assistance

The Government has acknowledged that some people will be affected financially by the emergency and has arranged for help. 

If you are having trouble meeting your latest rates bill, please give us a call or email us to talk through your options: 

  • Payment plans for people struggling to pay rates, fees and charges
  • More time to pay - we can delay your payment due date until 20 June 2020
  • Waiving of late payment penalties
  • Advice for where to go for further financial help

These rates relief measures are part of our 10-point Whangarei Economic Recovery Response. 

To find out more about our response, please view the news article released on 24 April 2020 by following the link below:

How to make applications

You can also use the internet to submit applications and apply for some of the services Council offers, without having to come into the office.

Apply for It

The Apply for It page has forms for a very wide range of applications from all-things building, to property searches, to drone permits, funding applications, liquor licencing, resource consents, road closures, trade waste disposal, to water testing.

Print out the form, then scan it or take a photo of it and email that in to us.

Further Assistance

Important numbers

  • If you see a problem for Council to solve, call us:  09 430 4200 or 0800 932 463.
  • If you have an accommodation question, call MBIE:  0508 754 163
  • Northland Business COVID-19 Response Helplink:  0800 525 001
  • Civil Defence number for Essential Supplies:  0800 790 791

Information and Help Links

For more information and help, please follow the links below:

Ministry of Health

Financial Support - Ministry of Social Development



Whangarei District Council owns this website and the information, images and photographs in it are subject to copyright. No portion may be copied or republished without prior permission of Whangarei District Council. We have made every reasonable effort to provide accurate and reliable information. The use of any information is at the website visitor’s own risk and discretion.