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We are continuing to provide essential services to our community. See our COVID-19 information.

Essential Covid-19 Information (Level 2)

This page contains information about Council services during the Covid-19 pandemic. 
Updated: 29/05/2020 4:26 p.m.
Unite against Covid-19 image.

New Zealand is at Alert Level 2.

Council Response Initiatives

Council has launched a 10-Point Whangarei Economic Recovery Response including a range of support initiatives for ratepayers, community, businesses, an operational budget review and shifting the thinking in our Long Term Plan.

Council is working to a new strategy to serve the community in the new economic context. This strategy evaluates the relationships Council has with various stake-holder groups including industry, small businesses and ratepayers.

Additionally, a $3m Relief Package is planned to support community groups, local businesses and ratepayers through the economic shock.

Alert Level 2 Guidelines

Whangarei District Council Customer Service Centres are open to normal operating hours.

Two metre physical distancing will be expected at all Council facilities, until you have been contact registered. Once contact registered, 1-metre physical distancing will be in place, with signs and floor markings to help maintain distancing measures.

Contact registering refers to the process of providing your name and contact details at the facility you are visiting, so contact tracing can be done if necessary.

Surfaces at Council facilities will be frequently cleaned and hand sanitiser will be available for visitors to use. People who are feeling sick or unwell must stay home.

Council is encouraging people to continue doing Council business online, with Customer Services asking that people call (on 09 430 4200) and book appointments with the team in advance, to avoid unnecessary waiting and crowding.

Parks, playgrounds, public toilets

Playgrounds are open under Level 2. The public toilets that were locked during Levels 3 and 4 have also reopened.

Parents and caregivers need to be especially mindful their children are physical distancing at our busy playgrounds.

Sports parks

Sports grounds across the District will be available for booking of schedule games from the end of May. However the level of use will very much depend on when sporting codes decide their competitions will resume and how they will manage government requirements such as physical distancing and contact tracing.

Whangārei District Libraries

We are planning to gradually open our libraries as we set them up to comply with Ministry of Health guidelines for the safety of our customers and staff.

Whangarei Central Library

This Central library is open for general browsing and borrowing, returning items and collecting holds.

The following services are currently closed: Computers, print and photocopy, meeting rooms, genealogy services, events and the No. 7 Espresso Cafe. The café will reopen on 2 June.

Kamo, Onerahi and Tikipunga Libraries remain closed. Holds at these libraries are transferred to the Central Library.

Whangārei District i-SITEs

Te Manawa the Hub is now open with social distancing protocols in place. Tarewa Road i-SITE will remain closed. The Press Café, adjoining Tarewa Road i-SITE, is open.

Whangārei Botanical Gardens, Whangārei Art Museum, Claphams Clocks

Botanica, Whangārei Art Museum and Claphams Clocks are now open. Visitor numbers will be restricted, and social distancing measures are in place.

Whangārei District Cemeteries

The Cemeteries office and gates are open under Alert Level 2. Ash interments, scatterings and unveilings can now take place.

Services are limited to 100 people maximum during Alert Level 2. Physical distancing will need to be maintained and funeral directors/families are required to provide a register of attendees for contact tracing prior to their arrival at the cemetery. This applies for all types of services.

Rubbish and recycling collection

There will be no changes to the current rubbish and recycling service under Alert Level 2. Rubbish bags will continue to be collected as normal. Rinsed glass jars and bottles placed in your blue recycling bin will be collected. Paper and cardboard will also be collected as normal. Transfer stations are open and operating as normal.

Council meetings

At this stage Council meetings will continue to be conducted remotely under COVID-19 Alert Level 2. Full Council meetings are livestreamed on the Whangarei District Council Facebook page.

Council events and event permits

Events managed by Whangarei District Council will only go ahead where Government guidance for gatherings under Alert Level 2 can be met. Forum North Entertainment Centre and Semenoff Stadium will be open and available for venue hire set up as per MoH guidelines, particularly around numbers and physical distancing.

Events that require a Council permit will need to show how the event will meet the Alert Level 2 guidance for gathering.

Community Halls

Community halls are able to re-open at Alert Level 2. Entry will need to be limited according to the site size and ability to practice physical distancing of 2 metres, or 1 metre if contact tracing protocols are in place. Gatherings are limited to 100 people. Some hall management boards have chosen not to reopen their halls at the moment as they are not in a position to manage the government requirements.

Contact your local community hall board for more specific information, and please also read the advice on our Community Halls page:

Citizenship Ceremonies

Citizenship ceremonies are on hold – Department of Internal Affairs will send Citizenship certificates directly to applicants as they are approved.

Animal Control

The Animal (Dog) Control Office will be open as per usual and from 8.30am to 5.00pm daily. However, adoption visits are by appointment only.

All dog services, including responding to roaming dog reports, will restart at Level 2. Dogs must be kept on a lead while exercising (with the exception of off-lead dog parks) so physical distancing can be maintained between owners.

City Safe

City Safe patrols have operated in the Whangārei city centre through all levels of lockdown, and will continue under Alert Level 2.

Alcohol licensing

Applications for alcohol licenses or manager’s certificates can be made electronically here and interviews or meetings with applicants will be done over the phone.

Applicants are able to call Council directly for guidance (09 430 4200) or email with specific questions, or to get help with completing the online applications, including determining fees and payment methods.

Whangarei Aquatic Centre

Whangarei Aquatic Centre has reopened, with social distancing and customer number limitations in place. Please visit their website or call the Aquatic Centre direct for more information on 430 4072.

Online ways to pay rates, bills, fines

There are various ways you can make online payments to Council.

Online Payments

You can pay your bills to Council with your credit or debit cards (Visa or Mastercard only), using our secure online payments area.  This includes Applications, Debtors, Dog and Vehicle Infringements, Land Rates and Water Rates.

Direct Debit

We can set up a direct debit payment from your bank account on a weekly, fortnightly or monthly plan. If you would like help, please call us to set one up for you. Another option is to print it out, scan the form or take a photo of it and email it to us.

Automatic Payment

You can set this up yourself using your own internet banking provider.  If you need to know how much to pay each month, ring us – we can help with that.

Internet Banking or Bill Payments

You can make payments to us whenever you want using internet banking.

Just remember to make separate payments if you have several different bills to pay, if you need guidance please call us. We are already set up as a bill payee with all major banks, with a range of Council bill payments to choose from on drop-down menus.

Payment Assistance

The Government has acknowledged that some people will be affected financially by the emergency and has arranged for help. 

If you are having trouble meeting your latest rats bill, please give us a call or email us to talk through your options: 

  • Payment plans for people struggling to pay rates, fees and charges
  • More time to pay - we can delay your payment due date until 20 June 2020
  • Waiving of late payment penalties
  • Advice for where to go for further financial help

These rates relief measures are part of our 10-point Whangarei Economic Recovery Response. 

To find out more about our response, please view the news article released on 24 April 2020 by following the link below:

How to make applications

You can also use the internet to submit applications and apply for some of the services Council offers, without having to come into the office.

Apply for It

The Apply for It page has forms for a very wide range of applications from all-things building, to property searches, to drone permits, funding applications, liquor licencing, resource consents, road closures, trade waste disposal, to water testing.

Print out the form, then scan it or take a photo of it and email that in to us.

Further Assistance

Important numbers

  • If you see a problem for Council to solve, call us:  09 430 4200 or 0800 932 463.
  • If you have an accommodation question, call MBIE:  0508 754 163
  • Northland Business COVID-19 Response Helplink:  0800 525 001
  • Civil Defence number for Essential Supplies:  0800 790 791

Information and Help Links

For more information and help, please follow the links below:

Ministry of Health

Financial Support - Ministry of Social Development



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