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City Safe

Image for the City Safe page.
This page contains information about the role of 'City Safe' in making Whangarei a safe and welcoming place for residents and visitors.
Updated: 4/09/2019 12:33 p.m.

Report it

Call 111 - If you witness a crime in progress, unruly behaviour or any suspicious activity phone 111 and ask for the Police.

Call CitySafe - If you see or notice anything that may affect your sense of safety in Whangarei, or you have any concerns about maintenance of Council assets or property, please call CitySafe on 0800 258 258 or email

The call centre is open 24 hours, seven days a week.

CitySafe ambassadors - The CitySafe team are out and about in the central city daily, and on Friday and Saturday nights 11.30pm to 3.30am. They are there to help you.


About CitySafe

CitySafe is a collaborative project amongst community safety stakeholders in Whangarei. Its aim is to ensure that people feel welcome and safe when in Whangarei.

CitySafe (opens in a new window)


At a governance level this includes Whangarei District Council, the New Zealand Police and the Whangarei Chamber of Commerce.

At an operational level, a comprehensive network exists with stakeholders from: '

  • Councils,
  • Police,
  • the education sector,
  • Department of Corrections,
  • truancy services,
  • Maori Wardens,
  • youth services,
  • Neighbourhood Support,
  • community groups,
  • volunteers and
  • local businesses including security and taxi firms.

The purpose of these two groups is to share information and resources, to ensure that efficient and effective community safety outcomes are occuring in Whangarei.


Council, through the CitySafe programme, manages the closed circuit television (CCTV) network situated in:

  • the central city,
  • the Town Basin and Hatea Loop Walkway (including the Bascule and Pohe Island carparks, and the Pocket Park on Port Road),
  • the Kamo Shared Pathway from Rust Avenue.

These cameras cover public spaces which are monitored by volunteers at the Whangarei Police Station (normally at peak times).

Additional cameras may also be located at various Council offices and facilities that are recorded (generally on-site) but are not monitored. CCTV signage will be displayed at these locations.

Collection Notice

The main purpose of the Council cameras is to give public safety reassurance through monitoring and enforcement, as well as to prevent and deter disorder, dishonesty and antisocial behaviours.

The visual information collected from the CCTV Network cameras is stored at the Whangarei Police Station, and all CCTV recording are automatically deleted within 4 – 6 weeks, unless downloaded specifically for enforcement or community safety purposes.

If you need any CCTV footage relating to an offence or vehicle accident, you will need to report this to the Police (on 111 or 105, or 0800 105 105) and advise Council of the circumstances as well as the time, date, location and Police File or Event Number.

Any CCTV information located will be supplied to the Police and you will be notified.

Privacy Notice

You also have the right, under the Privacy Act, to access and correct any personal information that may be held about you.

You can view Council's privacy statement by following the link below.

Staying Safe

For full information about how to stay safe, please visit the Police website.

NZ Police - Personal and Community Advice (opens in a new window)


CitySafe logo.




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