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City Safe

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This page contains information about the role of 'City Safe' in making Whangarei a safe and welcoming place for residents and visitors.
Updated: 2/04/2019 11:36 a.m.

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Call 111 - If you witness a crime in progress, unruly behaviour or any suspicious activity phone 111 and ask for the Police.

Call City Safe - If you see or notice anything that may affect your sense of safety in the city, or you have any concerns about maintenance of city property, please call City Safe on 0800 258 258 or email 

The call centre is open 24 hours, seven days a week.




City Safe is a collaborative project amongst community safety stakeholders in Whangarei. Its aim is to ensure that people feel welcome and safe when in Whangarei.


At a governance level this includes Whangarei District Council, the New Zealand Police and the Whangarei Chamber of Commerce. 

At an operational level, a comprehensive network exists with stakeholders from: '

  • Councils,
  • Police,
  • the education sector,
  • Department of Corrections,
  • truancy services,
  • Maori Wardens,
  • youth services,
  • Neighbourhood Support, 
  • community groups, 
  • volunteers and
  • local businesses including security and taxi firms.

The purpose of these two groups is to share information and resources, to ensure that efficient and effective community safety outcomes are occuring in Whangarei.


City Safe manages the closed circuit television (CCTV) network in the Central Business District (CBD) and covers public spaces which is monitored by volunteers at the Whangarei Police Station.

The main focus is to prevent disorder, violence and wilful damage.


Two City Safe Community Officers patrol the CBD every week from Monday to Satuday and are the eyes and ears for public safety.

Four new City Safe Community Officers were appointed in April 2015 to help keep people safe on weekends between midnight and 4:00am.  Now that a one-way-door system has been introduced from 1:00am at bars, pubs, clubs and restaurants in the central city.

They are on hand for help and advice and to deal with any incidents that may occur. 

For full information about how to stay safe, please visit the Police website.

NZ Police - Personal and Community Advice



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